Recommended approach for scripted setup of canned searches, etc?

RT Users
1

I’m looking to try to capture and run as much configuration from the
command-line as possible for RT rollout.

One of the things I’d like to be able to do is to pre-prepare some
group-visible saved searches; and, ideally, to do a bit of setup on a
user’s default home page to run these and show their results.

The “rt” script tool can’t deal with saved searches as of 3.8.4. Is there
a plugin that’ll teach it how to?

Alternatively, can the rt-setup-database tool be used to do an incremental
update to RT’s state after installing the stock initialdata?

Cheers,
jan

jan grant, ISYS, University of Bristol. http://www.bris.ac.uk/
Tel +44 (0)117 3317661 jan's very old home page
Spreadsheet through network. Oh yeah.

2

I’m looking to try to capture and run as much configuration from the
command-line as possible for RT rollout.

One of the things I’d like to be able to do is to pre-prepare some
group-visible saved searches; and, ideally, to do a bit of setup on a
user’s default home page to run these and show their results.

The “rt” script tool can’t deal with saved searches as of 3.8.4. Is there
a plugin that’ll teach it how to?

Alternatively, can the rt-setup-database tool be used to do an incremental
update to RT’s state after installing the stock initialdata?

You want rt-setup-database --action insert
Look at RTIR for a rather extensive intialdata file

-kevin