after migrating to RT 3.8.7 from 3.6.3, users in drop-down fields (e.g. QueryBuilder) are shown as RealName instead of Name. This is considered an inconvenience by some people.
Is there an administrative setting to change it back? If not, what would be the recommended way to change it back in the code?
Thank you in advance for any hint.
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you can use this in your RT_SiteConfig.pm
This determines how user info is displayed. ‘concise’ will show one of
either NickName, RealName, Name or EmailAddress, depending on what exists
and whether the user is privileged or not. ‘verbose’ will show RealName and
If you set this to ‘verbose’ you see RealName, email and Username.
It is not the same as before but you can distinguish between user with
the same name.