(really loooong) Internal Server Error 500's?

If RT (v3.5.7 on Apache 2.0.55 w/ssl on FreeBSD 4.11-RELEASE) hasn’t
been loaded up, in a browser, for a while (and thus the fcgi processes
die off), I’ll get an error 500. If I hit “reload” it comes up fine.

If I try to update a bunch of tickets (say, more than 10), or try to
Shred more than 10 tickets or users at a time, I also get a 500, with
part of the job finished.

I get:
[Thu Mar 09 23:32:19 2006] [warn] FastCGI: (dynamic) server
"/sw/rt/bin/mason_handler.fcgi" (pid 89130) termination signaled
[Thu Mar 09 23:32:19 2006] [warn] FastCGI: (dynamic) server
"/sw/rt/bin/mason_handler.fcgi" (pid 89130) terminated due to uncaught
signal ‘15’ (Terminated)

and
[Thu Mar 09 23:11:24 2006] [error] [client 68.196.127.120] FastCGI: comm
with (dynamic) server “/sw/rt/bin/mason_handler.fcgi” aborted: (first
read) idle timeout (30 sec), referer:
http://rt.wingfoot.org/Admin/Tools/Shredder?Plugin=Users&Ob
jects%3Alimit=&Objects%3AACE=&Objects%3AAttachment=&Objects%3ACachedGroupMember=
&Objects%3ACustomField=&Objects%3ACustomFieldValue=&Objects%3AGroupMember=&Objec
ts%3AGroup=&Objects%3ALink=&Objects%3APrincipal=&Objects%3AQueue=&Objects%3AScri
p=&Objects%3AScripAction=&Objects%3AScripCondition=&Objects%3ATemplate=&Objects%
3AObjectCustomFieldValue=&Objects%3ATicket=&Objects%3ATransaction=&Objects%3AUse
r=&Users%3Alimit=30&Users%3Astatus=any&Users%3Aname=&Users%3Aemail=&Users%3Arepl
ace_relations=&Attachments%3Alimit=&Attachments%3Afiles_only=&Attachments%3Afile
=&Attachments%3Alonger=&Tickets%3Alimit=&Tickets%3Aqueue=&Tickets%3Astatus=&Tick
ets%3Aupdated_before=&WipeoutObject=RT%3A%3AUser-1684&WipeoutObject=RT%3A%3AUser
-1312&WipeoutObject=RT%3A%3AUser-1098&WipeoutObject=RT%3A%3AUser-1306&WipeoutObj
ect=RT%3A%3AUser-1172&WipeoutObject=RT%3A%3AUser-1808&WipeoutObject=RT%3A%3AUser
-1702&Wipeout=Wipeout
[Thu Mar 09 23:11:24 2006] [error] [client 68.196.127.120] FastCGI:
incomplete headers (0 bytes) received from server
"/sw/rt/bin/mason_handler.fcgi", referer:
http://rt.wingfoot.org/Admin/Tools/Shredder?Plugin=Users&Objects%3Alimit=&Object
s%3AACE=&Objects%3AAttachment=&Objects%3ACachedGroupMember=&Objects%3ACustomFiel
d=&Objects%3ACustomFieldValue=&Objects%3AGroupMember=&Objects%3AGroup=&Objects%3
ALink=&Objects%3APrincipal=&Objects%3AQueue=&Objects%3AScrip=&Objects%3AScripAct
ion=&Objects%3AScripCondition=&Objects%3ATemplate=&Objects%3AObjectCustomFieldVa
lue=&Objects%3ATicket=&Objects%3ATransaction=&Objects%3AUser=&Users%3Alimit=30&U
sers%3Astatus=any&Users%3Aname=&Users%3Aemail=&Users%3Areplace_relations=&Attach
ments%3Alimit=&Attachments%3Afiles_only=&Attachments%3Afile=&Attachments%3Alonge
r=&Tickets%3Alimit=&Tickets%3Aqueue=&Tickets%3Astatus=&Tickets%3Aupdated_before=
&WipeoutObject=RT%3A%3AUser-1684&WipeoutObject=RT%3A%3AUser-1312&WipeoutObject=R
T%3A%3AUser-1098&WipeoutObject=RT%3A%3AUser-1306&WipeoutObject=RT%3A%3AUser-1172
&WipeoutObject=RT%3A%3AUser-1808&WipeoutObject=RT%3A%3AUser-1702&Wipeout=Wipeout
(END)

But nothing more interesting (or helpful) than that.

I think my config is pretty standard… and the box is pretty spiffy at
2GHz with 1G of RAM.

Thanks in advance, as always!

Best,
–Glenn

(RT Tools/Configuration output here, with relevant Apache lines
following (keep in mind that /sw/rt is a symlink to /sw/rt-3.5.7):slight_smile:

Loaded perl modules

Perl v5.8.8 under freebsd
Apache::Session v1.6;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60;
base v2.03;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.23;
capitalization v0.03;
Carp v1.04;
CGI v3.16;
CGI::Cookie v1.26;
CGI::Fast v1.06;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.04;
Class::ReturnValue v0.53;
Clone v0.18;
constant v1.05;
Cwd v3.16;
Data::Dumper v2.121;
DBD::mysql v3.0002;
DBI v1.50;
DBIx::SearchBuilder v1.39;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.12;
Devel::StackTraceFrame v0.6;
Devel::Symdump v2.06;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.05;
Encode v2.14;
Encode::Alias v2.04;
Encode::Config v2.01;
Encode::Encoding v2.02;
Errno v1.0901;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
FCGI v0.67;
Fcntl v1.05;
File::Basename v2.74;
File::Glob v1.05;
File::Path v1.08;
File::Spec v3.16;
File::Spec::Unix v1.5;
File::Temp v0.16;
FileHandle v2.01;
HTML::Entities v1.32;
HTML::Mason v1.32;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.50;
HTML::Scrubber v0.08;
I18N::LangTags v0.35;
integer v1.00;
IO v1.22;
IO::File v1.13;
IO::Handle v1.25;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
lib v0.5565;
List::Util v1.18;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.49;
Locale::Maketext::Lexicon::Gettext v0.14;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.73;
Mail::Field v1.73;
Mail::Field::AddrList v1.73;
Mail::Field::Date v1.73;
Mail::Header v1.73;
Mail::Internet v1.73;
MIME::Base64 v3.07;
MIME::Body v5.419;
MIME::Decoder v5.419;
MIME::Entity v5.419;
MIME::Field::ContDisp v5.419;
MIME::Field::ConTraEnc v5.419;
MIME::Field::ContType v5.419;
MIME::Field::ParamVal v5.419;
MIME::Head v5.419;
MIME::Parser v5.419;
MIME::QuotedPrint v3.07;
MIME::Tools v5.419;
MIME::Words v5.419;
Module::Versions::Report v1.02;
overload v1.04;
Params::Validate v0.78;
POSIX v1.09;
re v0.05;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.5.7;
RT::FM v2.2.0RC1;
RT::Interface::Email v1.02;
RTx::Shredder v0.03;
Scalar::Util v1.18;
SelectSaver v1.01;
Socket v1.78;
Storable v2.15;
strict v1.03;
Symbol v1.06;
Sys::Syslog v0.13;
Text::Autoformat v1.13;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.87;
Time::JulianDay v2003.1125;
Time::Local v1.11;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
Time::Zone v2.22;
URI v1.35;
URI::Escape v3.28;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.06;
vars v1.01;
warnings v1.05;
warnings::register v1.01;
XSLoader v0.06;
YAML v0.58;

RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /sw/rt-3.5.7
RT::BinPath /sw/rt-3.5.7/bin
RT::CORE_CONFIG_FILE /sw/rt-3.5.7/etc/RT_Config.pm
RT::CommentAddress help-comment@wingfoot.org
RT::CompanySpecific Wingfoot.org
RT::CorrespondAddress help@wingfoot.org
RT::DatabaseHost localhost
RT::DatabaseName DB Name not printed
RT::DatabasePassword Password not printed
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser Username not printed
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat ‘id/TITLE:#’, ‘Subject/TITLE:Subject’,
Status, QueueName, OwnerName, Priority, ‘NEWLINE’, ‘’,
Requestors’, ‘CreatedRelative’,
ToldRelative’,
LastUpdatedRelative’, 'TimeLeft
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /sw/rt-3.5.7/etc
RT::FriendlyFromLineFormat “%s via RT” <%s>
RT::FriendlyToLineFormat “%s of wingfoot.org Ticket #%s”:;
RT::LinkTransactionsRun1Scrip 1
RT::LocalEtcPath /sw/rt-3.5.7/local/etc
RT::LocalLexiconPath /sw/rt-3.5.7/local/po
RT::LocalPath /sw/rt-3.5.7/local
RT::LogDir /var/log
RT::LogToFile debug
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /sw/rt-3.5.7/share/html
RT::MasonDataDir /sw/rt-3.5.7/var/mason_data
RT::MasonLocalComponentRoot /sw/rt-3.5.7/local/html
RT::MasonSessionDir /sw/rt-3.5.7/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::Organization wingfoot.org
RT::OwnerEmail root
RT::ParseNewMessageForTicketCcs 1
RT::RTAddressRegexp
^(help|mailman|postmaster|spamfilter|tposana-bugs)(-comment)?@wingfoot.org$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages privileged
RT::SITE_CONFIG_FILE /sw/rt-3.5.7/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f "<>"
RT::SendmailPath /usr/local/sbin/sendmail
RT::Timezone America/New_York
RT::UseFriendlyFromLine 1
RT::UseTransactionBatch 1
RT::VERSION 3.5.7
RT::VarPath /sw/rt-3.5.7/var
RT::WebBaseURL http://rt.wingfoot.org
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebPort 80
RT::WebURL http://rt.wingfoot.org/
RT::rtname wingfoot.org
Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
Platform:
osname=freebsd, osvers=4.11-release-p11, archname=-freebsd-64int
uname=‘freebsd caduceus.wingfoot.org 4.11-release-p11 freebsd
4.11-release-p11 #23: sun aug 28 18:36:36 edt 2005
root@caduceus.wingfoot.org:usrobjusrsrcsyswingfoot i386 ‘
config_args=’-sde -Dprefix=/usr/local
-Darchlib=/usr/local/lib/perl5/5.8.8/mach
-Dprivlib=/usr/local/lib/perl5/5.8.8
-Dman3dir=/usr/local/lib/perl5/5.8.8/perl/man/man3
-Dman1dir=/usr/local/man/man1
-Dsitearch=/usr/local/lib/perl5/site_perl/5.8.8/mach
-Dsitelib=/usr/local/lib/perl5/site_perl/5.8.8
-Dscriptdir=/usr/local/bin
-Dsiteman3dir=/usr/local/lib/perl5/5.8.8/man/man3
-Dsiteman1dir=/usr/local/man/man1 -Ui_malloc -Ui_iconv
-Uinstallusrbinperl -Dcc=cc -Duseshrplib
-Dccflags=-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-Doptimize=-O -pipe -Ud_dosuid -Ui_gdbm -Dusethreads=n -Dusemymalloc=y
-Duse64bitint’
hint=recommended, useposix=true, d_sigaction=define
usethreads=undef use5005threads=undef useithreads=undef
usemultiplicity=undef
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=define use64bitall=undef uselongdouble=undef
usemymalloc=y, bincompat5005=undef
Compiler:
cc=‘cc’, ccflags =’-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe
-I/usr/local/include’,
optimize=’-O -pipe ‘,
cppflags=’-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe
-I/usr/local/include’
ccversion=’’, gccversion=‘2.95.4 20020320 [FreeBSD]’, gccosandvers=’‘
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=12345678
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype=‘long long’, ivsize=8, nvtype=‘double’, nvsize=8,
Off_t=‘off_t’, lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld=‘cc’, ldflags =’ -Wl,-E -L/usr/local/lib’
libpth=/usr/lib /usr/local/lib
libs=-lgdbm -lm -lcrypt -lutil
perllibs=-lm -lcrypt -lutil
libc=, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=’‘
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=’
-Wl,-R/usr/local/lib/perl5/5.8.8/mach/CORE’
cccdlflags=’-DPIC -fPIC’, lddlflags=’-shared -L/usr/local/lib’

Apache httpd.conf lines:

FastCgiIpcDir /tmp FastCgiWrapper /usr/lib/apache/suexec FastCgiServer /sw/rt/bin/mason_handler.fcgi -idle-timeout 120 -user rt -group rt -processes 10

<VirtualHost *:80>

UseCanonicalName off
ServerName rt.wingfoot.org
Alias /NoAuth/images/ /sw/rt/share/html/NoAuth/images/

DocumentRoot /sw/rt/share/html

CustomLog /var/log/vhosts/rt.wingfoot.org/access.log combined
ErrorLog /var/log/vhosts/rt.wingfoot.org/error.log

AddHandler fastcgi-script fcgi
ScriptAlias / /sw/rt/bin/mason_handler.fcgi/

“They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety.”
~Benjamin Franklin, Historical Review of Pennsylvania, 1759

Hello, you see 500 error because of fast_cgi timeout, you can increase
that value. I’ll fix that in new shredder release. you can use
shredder command line interface.On 3/10/06, Glenn Sieb ges@wingfoot.org wrote:

If RT (v3.5.7 on Apache 2.0.55 w/ssl on FreeBSD 4.11-RELEASE) hasn’t
been loaded up, in a browser, for a while (and thus the fcgi processes
die off), I’ll get an error 500. If I hit “reload” it comes up fine.

If I try to update a bunch of tickets (say, more than 10), or try to
Shred more than 10 tickets or users at a time, I also get a 500, with
part of the job finished.

I get:
[Thu Mar 09 23:32:19 2006] [warn] FastCGI: (dynamic) server
"/sw/rt/bin/mason_handler.fcgi" (pid 89130) termination signaled
[Thu Mar 09 23:32:19 2006] [warn] FastCGI: (dynamic) server
"/sw/rt/bin/mason_handler.fcgi" (pid 89130) terminated due to uncaught
signal ‘15’ (Terminated)

and
[Thu Mar 09 23:11:24 2006] [error] [client 68.196.127.120] FastCGI: comm
with (dynamic) server “/sw/rt/bin/mason_handler.fcgi” aborted: (first
read) idle timeout (30 sec), referer:
http://rt.wingfoot.org/Admin/Tools/Shredder?Plugin=Users&Ob
jects%3Alimit=&Objects%3AACE=&Objects%3AAttachment=&Objects%3ACachedGroupMember=
&Objects%3ACustomField=&Objects%3ACustomFieldValue=&Objects%3AGroupMember=&Objec
ts%3AGroup=&Objects%3ALink=&Objects%3APrincipal=&Objects%3AQueue=&Objects%3AScri
p=&Objects%3AScripAction=&Objects%3AScripCondition=&Objects%3ATemplate=&Objects%
3AObjectCustomFieldValue=&Objects%3ATicket=&Objects%3ATransaction=&Objects%3AUse
r=&Users%3Alimit=30&Users%3Astatus=any&Users%3Aname=&Users%3Aemail=&Users%3Arepl
ace_relations=&Attachments%3Alimit=&Attachments%3Afiles_only=&Attachments%3Afile
=&Attachments%3Alonger=&Tickets%3Alimit=&Tickets%3Aqueue=&Tickets%3Astatus=&Tick
ets%3Aupdated_before=&WipeoutObject=RT%3A%3AUser-1684&WipeoutObject=RT%3A%3AUser
-1312&WipeoutObject=RT%3A%3AUser-1098&WipeoutObject=RT%3A%3AUser-1306&WipeoutObj
ect=RT%3A%3AUser-1172&WipeoutObject=RT%3A%3AUser-1808&WipeoutObject=RT%3A%3AUser
-1702&Wipeout=Wipeout
[Thu Mar 09 23:11:24 2006] [error] [client 68.196.127.120] FastCGI:
incomplete headers (0 bytes) received from server
"/sw/rt/bin/mason_handler.fcgi", referer:
http://rt.wingfoot.org/Admin/Tools/Shredder?Plugin=Users&Objects%3Alimit=&Object
s%3AACE=&Objects%3AAttachment=&Objects%3ACachedGroupMember=&Objects%3ACustomFiel
d=&Objects%3ACustomFieldValue=&Objects%3AGroupMember=&Objects%3AGroup=&Objects%3
ALink=&Objects%3APrincipal=&Objects%3AQueue=&Objects%3AScrip=&Objects%3AScripAct
ion=&Objects%3AScripCondition=&Objects%3ATemplate=&Objects%3AObjectCustomFieldVa
lue=&Objects%3ATicket=&Objects%3ATransaction=&Objects%3AUser=&Users%3Alimit=30&U
sers%3Astatus=any&Users%3Aname=&Users%3Aemail=&Users%3Areplace_relations=&Attach
ments%3Alimit=&Attachments%3Afiles_only=&Attachments%3Afile=&Attachments%3Alonge
r=&Tickets%3Alimit=&Tickets%3Aqueue=&Tickets%3Astatus=&Tickets%3Aupdated_before=
&WipeoutObject=RT%3A%3AUser-1684&WipeoutObject=RT%3A%3AUser-1312&WipeoutObject=R
T%3A%3AUser-1098&WipeoutObject=RT%3A%3AUser-1306&WipeoutObject=RT%3A%3AUser-1172
&WipeoutObject=RT%3A%3AUser-1808&WipeoutObject=RT%3A%3AUser-1702&Wipeout=Wipeout
(END)

But nothing more interesting (or helpful) than that.

I think my config is pretty standard… and the box is pretty spiffy at
2GHz with 1G of RAM.

Thanks in advance, as always!

Best,
–Glenn

(RT Tools/Configuration output here, with relevant Apache lines
following (keep in mind that /sw/rt is a symlink to /sw/rt-3.5.7):slight_smile:

Loaded perl modules

Perl v5.8.8 under freebsd
Apache::Session v1.6;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60;
base v2.03;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.23;
capitalization v0.03;
Carp v1.04;
CGI v3.16;
CGI::Cookie v1.26;
CGI::Fast v1.06;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.04;
Class::ReturnValue v0.53;
Clone v0.18;
constant v1.05;
Cwd v3.16;
Data::Dumper v2.121;
Date::Format v2.22;
Date::Parse v2.27;
DBD::mysql v3.0002;
DBI v1.50;
DBIx::SearchBuilder v1.39;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.12;
Devel::StackTraceFrame v0.6;
Devel::Symdump v2.06;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.05;
Encode v2.14;
Encode::Alias v2.04;
Encode::Config v2.01;
Encode::Encoding v2.02;
Errno v1.0901;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
FCGI v0.67;
Fcntl v1.05;
File::Basename v2.74;
File::Glob v1.05;
File::Path v1.08;
File::Spec v3.16;
File::Spec::Unix v1.5;
File::Temp v0.16;
FileHandle v2.01;
HTML::Entities v1.32;
HTML::Mason v1.32;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.50;
HTML::Scrubber v0.08;
I18N::LangTags v0.35;
integer v1.00;
IO v1.22;
IO::File v1.13;
IO::Handle v1.25;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
lib v0.5565;
List::Util v1.18;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.49;
Locale::Maketext::Lexicon::Gettext v0.14;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.73;
Mail::Field v1.73;
Mail::Field::AddrList v1.73;
Mail::Field::Date v1.73;
Mail::Header v1.73;
Mail::Internet v1.73;
MIME::Base64 v3.07;
MIME::Body v5.419;
MIME::Decoder v5.419;
MIME::Entity v5.419;
MIME::Field::ContDisp v5.419;
MIME::Field::ConTraEnc v5.419;
MIME::Field::ContType v5.419;
MIME::Field::ParamVal v5.419;
MIME::Head v5.419;
MIME::Parser v5.419;
MIME::QuotedPrint v3.07;
MIME::Tools v5.419;
MIME::Words v5.419;
Module::Versions::Report v1.02;
overload v1.04;
Params::Validate v0.78;
POSIX v1.09;
re v0.05;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.5.7;
RT::FM v2.2.0RC1;
RT::Interface::Email v1.02;
RTx::Shredder v0.03;
Scalar::Util v1.18;
SelectSaver v1.01;
Socket v1.78;
Storable v2.15;
strict v1.03;
Symbol v1.06;
Sys::Syslog v0.13;
Text::Autoformat v1.13;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.87;
Time::JulianDay v2003.1125;
Time::Local v1.11;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
Time::Zone v2.22;
URI v1.35;
URI::Escape v3.28;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.06;
vars v1.01;
warnings v1.05;
warnings::register v1.01;
XSLoader v0.06;
YAML v0.58;

RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /sw/rt-3.5.7
RT::BinPath /sw/rt-3.5.7/bin
RT::CORE_CONFIG_FILE /sw/rt-3.5.7/etc/RT_Config.pm
RT::CommentAddress help-comment@wingfoot.org
RT::CompanySpecific Wingfoot.org
RT::CorrespondAddress help@wingfoot.org
RT::DatabaseHost localhost
RT::DatabaseName DB Name not printed
RT::DatabasePassword Password not printed
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser Username not printed
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat ‘id/TITLE:#’, ‘Subject/TITLE:Subject’,
Status, QueueName, OwnerName, Priority, ‘NEWLINE’, ‘’,
Requestors’, ‘CreatedRelative’,
ToldRelative’,
LastUpdatedRelative’, 'TimeLeft
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /sw/rt-3.5.7/etc
RT::FriendlyFromLineFormat “%s via RT” <%s>
RT::FriendlyToLineFormat “%s of wingfoot.org Ticket #%s”:;
RT::LinkTransactionsRun1Scrip 1
RT::LocalEtcPath /sw/rt-3.5.7/local/etc
RT::LocalLexiconPath /sw/rt-3.5.7/local/po
RT::LocalPath /sw/rt-3.5.7/local
RT::LogDir /var/log
RT::LogToFile debug
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /sw/rt-3.5.7/share/html
RT::MasonDataDir /sw/rt-3.5.7/var/mason_data
RT::MasonLocalComponentRoot /sw/rt-3.5.7/local/html
RT::MasonSessionDir /sw/rt-3.5.7/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::Organization wingfoot.org
RT::OwnerEmail root
RT::ParseNewMessageForTicketCcs 1
RT::RTAddressRegexp
^(help|mailman|postmaster|spamfilter|tposana-bugs)(-comment)?@wingfoot.org$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages privileged
RT::SITE_CONFIG_FILE /sw/rt-3.5.7/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f "<>"
RT::SendmailPath /usr/local/sbin/sendmail
RT::Timezone America/New_York
RT::UseFriendlyFromLine 1
RT::UseTransactionBatch 1
RT::VERSION 3.5.7
RT::VarPath /sw/rt-3.5.7/var
RT::WebBaseURL http://rt.wingfoot.org
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebPort 80
RT::WebURL http://rt.wingfoot.org/
RT::rtname wingfoot.org
Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
Platform:
osname=freebsd, osvers=4.11-release-p11, archname=-freebsd-64int
uname=‘freebsd caduceus.wingfoot.org 4.11-release-p11 freebsd
4.11-release-p11 #23: sun aug 28 18:36:36 edt 2005
root@caduceus.wingfoot.org:usrobjusrsrcsyswingfoot i386 ‘
config_args=’-sde -Dprefix=/usr/local
-Darchlib=/usr/local/lib/perl5/5.8.8/mach
-Dprivlib=/usr/local/lib/perl5/5.8.8
-Dman3dir=/usr/local/lib/perl5/5.8.8/perl/man/man3
-Dman1dir=/usr/local/man/man1
-Dsitearch=/usr/local/lib/perl5/site_perl/5.8.8/mach
-Dsitelib=/usr/local/lib/perl5/site_perl/5.8.8
-Dscriptdir=/usr/local/bin
-Dsiteman3dir=/usr/local/lib/perl5/5.8.8/man/man3
-Dsiteman1dir=/usr/local/man/man1 -Ui_malloc -Ui_iconv
-Uinstallusrbinperl -Dcc=cc -Duseshrplib
-Dccflags=-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-Doptimize=-O -pipe -Ud_dosuid -Ui_gdbm -Dusethreads=n -Dusemymalloc=y
-Duse64bitint’
hint=recommended, useposix=true, d_sigaction=define
usethreads=undef use5005threads=undef useithreads=undef
usemultiplicity=undef
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=define use64bitall=undef uselongdouble=undef
usemymalloc=y, bincompat5005=undef
Compiler:
cc=‘cc’, ccflags =’-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe
-I/usr/local/include’,
optimize=’-O -pipe ‘,
cppflags=’-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe
-I/usr/local/include’
ccversion=’’, gccversion=‘2.95.4 20020320 [FreeBSD]’, gccosandvers=’‘
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=12345678
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype=‘long long’, ivsize=8, nvtype=‘double’, nvsize=8,
Off_t=‘off_t’, lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld=‘cc’, ldflags =’ -Wl,-E -L/usr/local/lib’
libpth=/usr/lib /usr/local/lib
libs=-lgdbm -lm -lcrypt -lutil
perllibs=-lm -lcrypt -lutil
libc=, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=’‘
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=’
-Wl,-R/usr/local/lib/perl5/5.8.8/mach/CORE’
cccdlflags=’-DPIC -fPIC’, lddlflags=’-shared -L/usr/local/lib’

Apache httpd.conf lines:

FastCgiIpcDir /tmp FastCgiWrapper /usr/lib/apache/suexec FastCgiServer /sw/rt/bin/mason_handler.fcgi -idle-timeout 120 -user rt -group rt -processes 10

<VirtualHost *:80>

UseCanonicalName off
ServerName rt.wingfoot.org
Alias /NoAuth/images/ /sw/rt/share/html/NoAuth/images/

DocumentRoot /sw/rt/share/html

CustomLog /var/log/vhosts/rt.wingfoot.org/access.log combined
ErrorLog /var/log/vhosts/rt.wingfoot.org/error.log

AddHandler fastcgi-script fcgi
ScriptAlias / /sw/rt/bin/mason_handler.fcgi/


“They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety.”
~Benjamin Franklin, Historical Review of Pennsylvania, 1759


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Best regards, Ruslan.

Ruslan Zakirov said the following on 3/10/2006 8:28 AM:

Hello, you see 500 error because of fast_cgi timeout, you can increase
that value. I’ll fix that in new shredder release. you can use
shredder command line interface.

Thanks, Ruslan! :slight_smile: I gather you mean this options for mod_fastcgi:

-appConnTimeout 240

(or whatever, I figured I’d start there… if some process is taking more
than 4 minutes to run… :wink: )

I also added the -startDelay 20 to give the fcgi process a chance to
start, again, starting from there.

Thanks again!
Best,
–Glenn
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
~Benjamin Franklin, Historical Review of Pennsylvania, 1759