Read receipt

RT Users
#1

Is it possible to request a read receipt with a ticket in RT? If we
answer a support request, we would like to know if the user actually
read it.

Thanks

#2

At 09:32 AM 11/11/2003, Dan Fiorito wrote:

Is it possible to request a read receipt with a ticket in RT?

You can include whatever headers you like by making them the first lines of
your template. Be sure to separate the headers from the body with a newline.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”