Yes, thank you. I would very much like to investigate this solution.
I hope it can be modified so that the CC value is a group of users
defined in RT. I will be more flexible to move support staff from one
team to another. But ok, editing the script is also an option if it
does not work with groups.
This will require a small modification. Currently I am simply calling
the RT::AddWatcher method with the Email parameter for each
Your use-case requires that the AddWatcher method is called with a
PrincipalId as parameter instead.
Patches are appreciated!
Please let me know if I can get the code.