RE :Installation Tips

RT Users
1

Hi,

I am really interested in implementing a ticketing system for my
organisation. I am buffled by what peaple say about it but unfortunately i
have been defeated on installing the system.

Could someone out there lend a hand probably on Suse 9 or Fedora platforms.
I have tried on redhad in vain.

Regards,

James Y.

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2

I am really interested in implementing a ticketing system for my
organisation. I am buffled by what peaple say about it but unfortunately i
have been defeated on installing the system.

Could someone out there lend a hand probably on Suse 9 or Fedora platforms.
I have tried on redhad in vain.

If you have RHEL4 or Centos4.x, follow these instructions:
http://wiki.bestpractical.com/index.cgi?RPMInstall
but you don’t need to build your own mod_perl, just
yum install mod_perl if it isn’t already there and
skip that section of the page. The web side should
just come up working. The only tricky part is getting
mail to come in the way rt-mail-dispatcher wants it.

If you are installing a new Linux distro for this,
Centos 4.x is a good choice. The only problem I’ve
seen with this package is that it moves the installed
location so that you can’t add in asset tracker.

Les Mikesell
lesmikesell@gmail.com

3

Could someone out there lend a hand probably on Suse 9 or Fedora
platforms.
I have tried on redhad in vain.

On Fedora Cora 5, installing RT is as easy as

yum install rt3

They really did a great job of packaging RT, those Fedora guys. I
recommend.

  • Dmitri.
4

Could someone out there lend a hand probably on Suse 9 or Fedora
platforms.
I have tried on redhad in vain.

On Fedora Cora 5, installing RT is as easy as

yum install rt3

They really did a great job of packaging RT, those Fedora guys. I
recommend.

Do you know if it is possible to install asset tracker on
top of it?

Les Mikesell
lesmikesell@gmail.com

5

Do you know if it is possible to install asset tracker on
top of it?

That I don’t know, sorry.

  • Dmitri.
6

Hello,

This is one of the reasons we chose not to use the RPM. The regular source install is simple enough with CentOS 4 (you can’t use the mod_perl RPM, but we didn’t have trouble building our own mod_perl 2.0.2), and we have a dedicated box for RT, so the lack of an RPM is not a big deal. As always, ymmv, but we were able to inistall AT and RTx::Shredder with no problems.

Sincerely,
Frank Pater
DCANet

voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386On Tue, May 23, 2006 at 01:19:21PM -0400, Dmitri Tikhonov wrote:

On Tue, 2006-05-23 at 13:10 -0400, Les Mikesell wrote:

Do you know if it is possible to install asset tracker on
top of it?

That I don’t know, sorry.

  • Dmitri.

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7

This is one of the reasons we chose not to use the RPM. The
regular source install is simple enough with CentOS 4 (you
can’t use the mod_perl RPM, but we didn’t have trouble building
our own mod_perl 2.0.2), and we have a dedicated box for RT,
so the lack of an RPM is not a big deal. As always, ymmv, but
we were able to inistall AT and RTx::Shredder with no problems.

I agree that installing RT from source is not a problem, but
it is very nice to have all those perl modules built as
RPMs and automatically pulled in - and in the fedora case know
that there won’t be conflicts with the system versions because
they are the system versions.

My production version is hand-installed on Centos with fastcgi
but I’m testing the Centos yum/RPM-install:
Request Tracker Wiki which
seems great other than installing AT. I’m considering
building one using the perl module RPMs but then adding RT
from source so AT will work.

By the way, what’s wrong with the stock Centos mod_perl?
Mine is mod_perl-2.0.1-1.rhel4 and seems to work fine.

Les Mikesell
lesmikesell@gmail.com

8

By the way, what’s wrong with the stock Centos mod_perl?
Mine is mod_perl-2.0.1-1.rhel4 and seems to work fine.

In my experience, mod_perl 2.x (and even 1.99_x) has been fine for
years. There’s nothing wrong with mod_perl. Use it.

  • Dmitri.
9

Hi Les,

On our CentOS 4.3 (Final) RT server, the stock mod_perl, according to yum, is 1.99_16-4.centos4. This prevents RT 3.4.5 from building properly with mod_perl, iirc. Are you using an additional repository, by any chance? The various CentOS mirrors seem to confirm this mod_perl version. Regardless, when using fastcgi, this isn’t an issue.

Frank Pater
DCANet

voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386On Tue, May 23, 2006 at 01:02:59PM -0500, Les Mikesell wrote:

On Tue, 2006-05-23 at 12:46, Frank Pater wrote:

This is one of the reasons we chose not to use the RPM. The
regular source install is simple enough with CentOS 4 (you
can’t use the mod_perl RPM, but we didn’t have trouble building
our own mod_perl 2.0.2), and we have a dedicated box for RT,
so the lack of an RPM is not a big deal. As always, ymmv, but
we were able to inistall AT and RTx::Shredder with no problems.

I agree that installing RT from source is not a problem, but
it is very nice to have all those perl modules built as
RPMs and automatically pulled in - and in the fedora case know
that there won’t be conflicts with the system versions because
they are the system versions.

My production version is hand-installed on Centos with fastcgi
but I’m testing the Centos yum/RPM-install:
Request Tracker Wiki which
seems great other than installing AT. I’m considering
building one using the perl module RPMs but then adding RT
from source so AT will work.

By the way, what’s wrong with the stock Centos mod_perl?
Mine is mod_perl-2.0.1-1.rhel4 and seems to work fine.

–
Les Mikesell
lesmikesell@gmail.com

10

Hi Les,

On our CentOS 4.3 (Final) RT server, the stock mod_perl,
according to yum, is 1.99_16-4.centos4. This prevents
RT 3.4.5 from building properly with mod_perl, iirc. Are
you using an additional repository, by any chance? The
various CentOS mirrors seem to confirm this mod_perl version.

Ah, that’s it. It is included in the repository added when
you follow the instructions for yum at:
Request Tracker Wiki.
I was just confused by the wiki changes that seem to have
been added later about rebuilding mod_perl because that
wasn’t necessary for me. The yum install did it all.

Les Mikesell
lesmikesell@gmail.com