Re being removed from Subject in Email

RT Users
1

I did a quick search, and couldn’t find anything on the list.

We are seeing the following bug, and I’m wondering if anyone knows the
fix:

If the subject begins with Re the Re is removed from the email subject.

So in RT the subject reads: Receiving - xxxxxx

But the email with the update reads: [domain.com #XXXXXX]eiving -
xxxxxxx

Any ideas? Thanks!

-Jennifer

2

I did a quick search, and couldn’t find anything on the list.

We are seeing the following bug, and I’m wondering if anyone knows the fix:
If the subject begins with Re the Re is removed from the email subject.

So in RT the subject reads: Receiving - xxxxxx
But the email with the update reads: [domain.com #XXXXXX]eiving - xxxxxxx

Looks like this is on Comment notifying AdminCcs ?
If you’re seeing it on other mails, you should provide the Message-ID
so we can work out what scrip/template is causing it.

-kevin

3

I think you might be correct…I did not notice that it appeared to be
happening on comments.

This is was the first line from the template Admin Comment:Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s
=~ s/[Comment]//g; $s =~ s/^Re//i; $s;}

I changed it to the following:
Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s
=~ s/[Comment]//g; $s =~ s/^Re://i; $s;}

Appears to be working great now. Thanks!
-Jennifer

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Friday, June 04, 2010 11:50 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Re being removed from Subject in Email

I did a quick search, and couldn’t find anything on the list.

We are seeing the following bug, and I’m wondering if anyone knows
the fix:
If the subject begins with Re the Re is removed from the email
subject.

So in RT the subject reads: Receiving - xxxxxx
But the email with the update reads: [domain.com #XXXXXX]eiving -
xxxxxxx

Looks like this is on Comment notifying AdminCcs ?
If you’re seeing it on other mails, you should provide the Message-ID so
we can work out what scrip/template is causing it.

-kevin