Is there a way to separate Staff from Customers. We have a Helpdesk,
whereby Support Staff are issuing tickets for a group of Customers. My
two questions are:
1- Can Support Staff issue a ticket for the customer? what is the best
way to do this?
2- Can we utilize the radius server in our mail server to generate that
customer info? what is the best way to do this?
Rural Network Services, Inc.
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