Radius Aurhentication

RT Users
1

Is there a way to separate Staff from Customers. We have a Helpdesk,
whereby Support Staff are issuing tickets for a group of Customers. My
two questions are:

1- Can Support Staff issue a ticket for the customer? what is the best
way to do this?

2- Can we utilize the radius server in our mail server to generate that
customer info? what is the best way to do this?

Thank you,

David
System Administrator
Rural Network Services, Inc.

Attached Message Part (116 Bytes)

2

Is there a way to apply custom fields to ticket bound for a specific
queue i. e. ticket created for billing have one set of custom fields and
tickets created for tech support have a different set of custom fields?

Thank you,

David
System Administrator
Rural Network Services, Inc.