Has someone ever developped something for quoting last Correspondence when
clicking “Reply” or “Resolve”? For example, a check box that quote the last
correspondence of the ticket.
I also have a small problem…
I am using these rules for scrips:
-OnTransaction NotifyOwner with template Transaction
-OnCorrespond AutoreplyToRequestors with template Followup-Template
-OnCreate AutoreplyToRequestors with template Autoreply
I dont want the system to autoreply when customers replies to their emails.
But if i disable the OnCorrespond rule, when we hit reply or resolve, the
customer get nothing. Also, i don’t want to use a comment address for
replies because tickets are not automatically re-opened. Any suggestions?
Directeur dï¿½veloppement / Project Manager
Inet Technologies Inc.