Hello all,
I’m receiving an error after migrating from 4.0.8 to a new server with a
4.2.9 install:
[error]: Can’t call method “Name” on an undefined value at
/opt/rt4/share/html/Elements/QueueSummaryByLifecycle line 131.
Restoring the 4.0.8 database to the new installation appeared to be
successful, yet Quicksearch failed to display a queue listing. The
aforementioned error appears to be the culprit:
Stack:
[/opt/rt4/share/html/Elements/QueueSummaryByLifecycle:131]
[/opt/rt4/share/html/Elements/Quicksearch:58]
[/opt/rt4/share/html/Widgets/TitleBox:56]
[/opt/rt4/share/html/Elements/Quicksearch:58]
[/opt/rt4/share/html/Elements/MyRT:95]
[/opt/rt4/share/html/index.html:78]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:681]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:369]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:208)
I then wiped the 4.2.9 installation, installed a new 4.0.8 to import the
database, and then attempted an upgrade to 4.2.9. The upgrade went
smoothly, and the upgrade history appears to display every version
change. However, once having reached 4.2.9, I face the same error again.
The previous 4.0.8 installation had RTIR installed, and both installations
use postgres. The queues table appears to be correctly populated with name
information, with all queues (aside from the disabled RTIR queues) having
default Lifecycles.
I’m likely frustrated enough to be missing something obvious, so any
assistance would be greatly appreciated.
Thanks much,
Sam
I’m receiving an error after migrating from 4.0.8 to a new server with a 4.2.9
install:
[error]: Can’t call method “Name” on an undefined value at /opt/rt4/share/html/
Elements/QueueSummaryByLifecycle line 131.
Restoring the 4.0.8 database to the new installation appeared to be successful,
yet Quicksearch failed to display a queue listing. The aforementioned error
appears to be the culprit:
I’m not sure how running the 4.0.8 database under the 4.2.9 codebase
would get you anything but more errors.
This error implies you have a Queue with a lifecycle that is not
defined in your configuration. You mentioned RTIR, I suspect those
queues are not properly disabled.
You can look at:
select Name, Lifecycle, Disabled from Queues;
and see which queue exists but doesn’t have a Lifecycle in the
configuration anymore.
-kevin
Thanks for the response Kevin. I ran make upgrade-database on the first
import, and of course again as part of the regular upgrade, rather than
attempting to maintain a 4.0.8 database on a 4.2.9 installation.
I had located a previous issue in an rt-users thread which you resolved,
which also appeared to be an RTIR install causing the problem. That led me
to attempting to disable RTIR queues and articles in the first place. I do
appreciate the help, as your response led me to review the queues again,
and I had missed disabling the Blocked queue. As I stated, I was likely
missing something obvious.
Thanks again,
SamOn Tue, Nov 18, 2014 at 2:41 PM, Kevin Falcone falcone@bestpractical.com wrote:
On Tue, Nov 18, 2014 at 01:29:13PM -0500, Sam Florida wrote:
I’m receiving an error after migrating from 4.0.8 to a new server with a
4.2.9
install:
[error]: Can’t call method “Name” on an undefined value at
/opt/rt4/share/html/
Elements/QueueSummaryByLifecycle line 131.
Restoring the 4.0.8 database to the new installation appeared to be
successful,
yet Quicksearch failed to display a queue listing. The aforementioned
error
appears to be the culprit:
I’m not sure how running the 4.0.8 database under the 4.2.9 codebase
would get you anything but more errors.
This error implies you have a Queue with a lifecycle that is not
defined in your configuration. You mentioned RTIR, I suspect those
queues are not properly disabled.
You can look at:
select Name, Lifecycle, Disabled from Queues;
and see which queue exists but doesn’t have a Lifecycle in the
configuration anymore.
-kevin