Quickly jumping to a queue

One of the biggest complaints amongst our users of RT is that if you
want to go back to a queue’s listing when looking at a ticket, you
have to go ‘Home’ and then click on the queue.

I’m trying to get a dropdown menu working a la "New ticket in"
functionality, except jump to a queue listing, with the same search
restrictions as are provided in the Quicksearch box, when Home.

Before I venture too far, has anyone else done this? I’m running into
problems with passing multiple arguments as the value of the dropdown
menu options. (i.e.
&ValueOfQueue=&NewSearch=1&ValueOfStatus=open…)

One of the biggest complaints amongst our users of RT is that if you
want to go back to a queue’s listing when looking at a ticket, you
have to go ‘Home’ and then click on the queue.

In the version we have installed, don’t have # handy, if I click on a
queue name, then click a ticket, I can return to the previous listing by
queue by clicking on the search link next to the home link.

YMMV.

Dave Hull
Senior Information Technology Analyst
The University of Kansas
voice: (785) 864-0403 || fax: (785) 864-0485

Spake dphull@ku.edu on 04/10/2002, 21:59:56 -0500 (CDT):

One of the biggest complaints amongst our users of RT is that if you
want to go back to a queue’s listing when looking at a ticket, you
have to go ‘Home’ and then click on the queue.

In the version we have installed, don’t have # handy, if I click on a
queue name, then click a ticket, I can return to the previous listing by
queue by clicking on the search link next to the home link.

That works fine and dandy if you want to go back to the display of the
queue you’re in, but if you want to jump from ticket 10 in queue 1 to
a general view of queue 2, that won’t work.

  1. Put that code into WebRT/Elements/JumpToQueue (new file):
  <& /Elements/SelectQueue, Name=>'ValueOfQueue', ShowNullOption => 0&>
  1. Include it on the index.html page:

<& /Elements/JumpToQueue &>

Excellent! Thanks very much.

Though since we’d like it on every page, we’re sticking it in
Elements/Tabs, not index.html

As an aside, there /is/ a local directory for all your own
modifications – local/WebRT/html/Elements is where I stuck the
JumpToQueue above, and copied Tabs into there as well. That way I
don’t get overwritten on an upgrade… :slight_smile:

freebsd@coal.sentex.ca wrote:

That works fine and dandy if you want to go back to the display of the
queue you’re in, but if you want to jump from ticket 10 in queue 1 to
a general view of queue 2, that won’t work.

The “general view” as you call it, is just a search with the parameters
of the Queue in question, status=open and status=new.

The easiest way to get what you want is to open the list, click the
"Bookmarkable URL for this list" link, and then save a bookmark in your
faviorites list. You can have one for each of the queues if you want.

Russ Johnson
Dimension 7/Stargate Online
http://www.dimstar.net

Random thought #11 (Collect all 17)
“Every year, back comes Spring, with nasty little birds yapping their
fool heads off and the ground all mucked up with plants.” - Dorothy Parker