(Quick) tickets of a given type

RT Users
1

Dear all,
my name is Giuseppe Sollazzo and I work for St George’s University of
London. We’re exploring RT as a ticketing mechanism for our
Helpdesk&Sysadmin Units and we’re pretty happy with it.

However, there’s one thing we’d like to do and it’s not clear if it’s
feasible or not: ‘typed’ (quick) tickets.

As our helpdesk receives multiple requests relating to shared folders
permissions, e-mail and file recovery, etc…, it would be extremely
useful if the helpdesk could create a quick ticket of a certain type.
Example: “create quick shared drive permission ticket” in which the only
things to specify are drive name and requestors.
Even more simply, we need a one-click ticket creation of a certain type,
mostly for service checks. E.g. “check nfs”, “check quota”, etc…

Has anyone implemented anything similar?

Thanks and best regards,

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

2

Dear all,
However, there’s one thing we’d like to do and it’s not clear if
it’s feasible or not: ‘typed’ (quick) tickets.

I believe you’re looking for RT::Extension::QuickCalls, which we built
for another university with the exact same sort of a requirement.

Best,
Jesse

signature.asc (198 Bytes)

3

Hi Jesse,

thanks a lot for your prompt reply. It looks like exactly what we’re
after. I’ll give it a try!
What about putting it onto the
Extensions - Request Tracker Wiki wiki page?

All the best,
GiuseppeOn 01/11/10 13:50, Jesse Vincent wrote:

On Mon 1.Nov’10 at 8:47:16 +0000, Giuseppe Sollazzo wrote:

Dear all,
However, there’s one thing we’d like to do and it’s not clear if
it’s feasible or not: ‘typed’ (quick) tickets.

I believe you’re looking for RT::Extension::QuickCalls, which we built
for another university with the exact same sort of a requirement.

RT-Extension-QuickCalls-1.04 - Quickly create tickets in specific queues with default values - metacpan.org

Best,
Jesse

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

4

Hi Jesse,

thanks a lot for your prompt reply. It looks like exactly what we’re
after. I’ll give it a try!
What about putting it onto the
Extensions - Request Tracker Wiki wiki page?

Please go right ahead! Thanks :slight_smile:

-jesse