Quick Ticket Creation

RT Users
1

I’m new to RT and have been trying to understand the various features of it. I have a couple of questions and would appreciate any lead/answers since I could not find any.

  1. What tables do I need to delete (other than tickets and transactions) to remove all of my testing on tickets? I do not want to rebuild the db since I’ve written some scrips, templates, custom fields, etc…

  2. How can I get the list under Queue (Quick Ticket Creation) to display only the queues that the logged-in user has access to?

  3. How can I get the list under Owner to display only users that have rights to the selected Queue?

Regards,

Iris Brookes

2

Brookes, Iris wrote:

I’m new to RT and have been trying to understand the various features of
it. I have a couple of questions and would appreciate any lead/answers
since I could not find any.

  1. What tables do I need to delete (other than tickets and
    transactions) to remove all of my testing on tickets? I do not want to
    rebuild the db since I’ve written some scrips, templates, custom fields,
    etc…
    Tickets, Transactions, Attachments, CustomFieldValues,
    you should also delete Ticket role groups, but it’s hard to do.
  1. How can I get the list under Queue (Quick Ticket Creation) to
    display only the queues that the logged-in user has access to?
    SeeQueue right controll this. This is already implemented, check your
    rights setup.
  1. How can I get the list under Owner to display only users that have
    rights to the selected Queue?
    This is also implemented. Check rights.
3
  1. How can I get the list under Queue (Quick Ticket Creation) to
    display only the queues that the logged-in user has access to?

SeeQueue right controll this. This is already implemented, check your
rights setup.

I’ve been trying to figure out this same thing. Can you be a little more
specific about how to do this? Or point me to instructions?

Vicki

4

Hello everybody

Is it possible to set the owner to nobody by default , if you use the

Option to create a Quick ticket ?

best regards

john s.
View this message in context: http://old.nabble.com/Quick-Ticket-Creation-tp32407339p32407339.html

5

John,

You need to edit Elements/QuickCreate and change

<%$session{'CurrentUser'}->Name %> <%loc('Nobody')%>

TO

<%loc('Nobody')%> <% $session{'CurrentUser'}->Name %>

Roy

Visit our website today www.daisygroupplc.com

Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR
Company Registration Number: 4145329 | VAT Number: 722471355
Daisy Communications Limited is a company registered in England and Wales.
DISCLAIMER

This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising.

If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise.

WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments.
NOTICE TO CUSTOMERS
If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.-----Original Message-----

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of john s.
Sent: 06 September 2011 13:22
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Quick Ticket Creation

Hello everybody

Is it possible to set the owner to nobody by default , if you use the

Option to create a Quick ticket ?

best regards

john s.

View this message in context: http://old.nabble.com/Quick-Ticket-Creation-
tp32407339p32407339.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27, 2011
  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011
6

Hello Roy

Thnx for your Tipps it works but i have changed the Attribute Username to
ME

From my point of view it’s more flexible

here are my final changes :

<%loc('Nobody')%> <&|/l&>Me

best regards

john s.

View this message in context: http://old.nabble.com/Quick-Ticket-Creation-tp32407339p32414786.html