Quick Ticket Create customization

RT Users
1

Good afternoon!

Does anyone know if the expanded quick ticket creation, that can be

seen on the material at MITs RT page, is standard option that you can
enable somewhere or if it their own custom code?

I really like how it allows you to enter a requester and Queue at

creation time and takes you to the full ticket editing screen. It
seems a very common thing people would want to do.

Thanks

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
"The mind can make substance, and people planets of its own with
beings brighter than have been, and give a breath to forms which can
outlive all flesh." -Lord Byron

smime.p7s (2.42 KB)

2

At Thursday 1/26/2006 01:49 PM, Shawn Plummer wrote:

Good afternoon!

    Does anyone know if the expanded quick ticket creation, that can be

seen on the material at MITs RT page, is standard option that you can
enable somewhere or if it their own custom code?

    I really like how it allows you to enter a requester and Queue at

creation time and takes you to the full ticket editing screen. It
seems a very common thing people would want to do.

Hello Shawn,

We didn’t write this up on the wiki so it’s not available anywhere - here’s
what we did.

  1. To get the requestor entry field, we added this code to
    /Elements/QuickCreate just before the Subject table element:
<&|/l&>Requestor:
  1. To get this action to go to the ticket create screen, we modified
    /index.html. In the %INIT section, near the top, we replaced this code:

if ($ARGS{‘QuickCreate’} ) {
my $ticket = RT::Ticket->new($session{‘CurrentUser’});
my ($tid, $trans, $tmsg) = $ticket->Create(Queue => $ARGS{‘Queue’},
Owner => $ARGS{‘Owner’},
Subject => $ARGS{‘Subject’});

 push (@results, $tmsg);

}

with this:

if ($ARGS{‘QuickCreate’} ) {
$m->comp(“/Ticket/Create.html”, %ARGS);
return();
}

These mods are based on RT 3.4.2.

Steve

Thanks

Shawn Plummer
Systems Manager
CIT SUNY Geneseo
"The mind can make substance, and people planets of its own with
beings brighter than have been, and give a breath to forms which can
outlive all flesh." -Lord Byron



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