Quick question

Quick question for those of you that have RT3 running,

I’m trying to set up rt as a test install, and I’m trying to install it
as part of another server (therefore not in the root of the server).

I can see the login page and enter the username and password, but it
does not work (password incorrect (root:password)) I don’t see any logs
being created other than the httpd access logs…

Any ideas?

The relevant section from httpd.conf:

PerlRequire /opt/rt3/bin/webmux.pl
alias /rt3 /opt/rt3/share/html
<location /rt3>
options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
Allow from all

Set Handler perl-script
PerlHandler RT::Mason

Thanks!

Art

Art Morales wrote:

I’m trying to set up rt as a test install, and I’m trying to install it
as part of another server (therefore not in the root of the server).

I can see the login page and enter the username and password, but it
does not work (password incorrect (root:password)) I don’t see any logs
being created other than the httpd access logs…

Which version of RT? The latest 3.0 beta 2 (aka 2-1-75)
switched to using MD5 passwords instead of DES because of
broken glibc crypt() implementations. If you’re using a
glibc system, and using an earlier version of RT, upgrade
and see if it makes life better…

As to the logs, look for the LogToFile and associated
options in the config file.
�|� http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Quick question for those of you that have RT3 running,

I’m trying to set up rt as a test install, and I’m trying to install it
as part of another server (therefore not in the root of the server).

I can see the login page and enter the username and password, but it
does not work (password incorrect (root:password)) I don’t see any
logs
being created other than the httpd access logs…

I experience the same. Are You using apache 2.0.x by any chance? it
does not seem to play nice.

Regards,
Harald

PS: I could not test against Apache 1.3.x yet.

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

Art Morales wrote:

I’m trying to set up rt as a test install, and I’m trying to install
it
as part of another server (therefore not in the root of the server).

I can see the login page and enter the username and password, but it
does not work (password incorrect (root:password)) I don’t see any
logs
being created other than the httpd access logs…

Which version of RT? The latest 3.0 beta 2 (aka 2-1-75)
switched to using MD5 passwords instead of DES because of
broken glibc crypt() implementations.

Switching to 2-1-75 does not change behavior on RedHat 8 with Apache
2.0.40.

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

Thanks for the comments!

I havent yet tried beta-2, but I’m running it on apache 2 under RH8

I’ll try that today.

Art-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Monday, February 24, 2003 4:41 AM
To: Phil Homewood
Cc: rt-devel@lists.fsck.com
Subject: Re: [rt-devel] Quick question

Am Samstag, 22.02.03 um 09:19 Uhr schrieb Phil Homewood:

Art Morales wrote:

I’m trying to set up rt as a test install, and I’m trying to install
it
as part of another server (therefore not in the root of the server).

I can see the login page and enter the username and password, but it
does not work (password incorrect (root:password)) I don’t see any
logs being created other than the httpd access logs…

Which version of RT? The latest 3.0 beta 2 (aka 2-1-75) switched to
using MD5 passwords instead of DES because of broken glibc crypt()
implementations.

Switching to 2-1-75 does not change behavior on RedHat 8 with Apache
2.0.40.

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

rt-devel mailing list
rt-devel@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-devel

Hmm… I tried beta-2 and had the same problem…

But I found the problem… $LogDir was not defined in RT_Config. As
soon as I defined that as /var/log, it worked fine and I could log in…

ArtFrom: Art Morales
Sent: Monday, February 24, 2003 8:41 AM
To: Harald Wagener; Phil Homewood
Cc: rt-devel@lists.fsck.com
Subject: RE: [rt-devel] Quick question

Thanks for the comments!

I havent yet tried beta-2, but I’m running it on apache 2 under RH8

I’ll try that today.

Art

Docs say I need Mysql v3.23.38 or higher. I have v3.23.36. Is this OK, or
are the docs absolute on this?

David Fletcher
Micro-Prince Computers
(904)721-0867
(904)721-1253 fax
http://www.micro-prince.com (business)
http://www.mahonri.org (personal)

| Docs say I need Mysql v3.23.38 or higher. I have v3.23.36. Is this OK,
| or are the docs absolute on this?
±–>8

The docs have good reason to be specific about the version.

brandon s. allbery [os/2][linux][solaris][freebsd] allbery@kf8nh.apk.net
system administrator [JAPH][WAY too many hats] allbery@ece.cmu.edu
electrical and computer engineering KF8NH
carnegie mellon university [linux: proof of the million monkeys theory]