Quick delete extension with rt 4.02

RT Users
1

I’m getting started with RT 4.02. From the Best Practical site (Request Tracker — Best Practical Solutions) it says that the “quick delete” extension is built into RT since 4.0. Does that mean I don’t need to invoke it from RT_SiteConfig.pm? I tried adding it – then it looks for the extension and errors out. So I’m guessing not. However, after adding the default search parameters that include the quickdelete line item …
.
.
.
Priority,
QuickDelete,
‘NEWLINE’,
.
.
.
I get a blank column for the quickdelete column. I tried adding the extension, but I get the same result and then a different error regarding the extension. Any ideas? Is this a bug? – Thanks.

2

I’m getting started with RT 4.02. From the Best Practical site (Request Tracker... So much more than a help desk — Best Practical Solutions
extension-list.id=39) it says that the “quick delete” extension is
built into RT since 4.0. Does that mean I don’t need to invoke it from
RT_SiteConfig.pm? I tried adding it – then it looks for the extension
and errors out. So I’m guessing not. However, after adding the default
search parameters that include the quickdelete line item …

By “included in 4.0” we don’t mean that the extension is literally
packaged with it, and then enabled with a @Plugins line, we mean that
the functionality exists in core and you don’t need the extension.

You can configure RT to have a Quick Delete action using Lifecycles,
which will get you Quick Delete menu items, and you can configure the
Format to work by coping one of the Take examples and tweaking the
url parameters.

If you want the QuickDelete format parameter to still work, you could
install the version on github. As documented in the README there,
you’ll get the Format parameter, but not the link.

-kevin

3

Thanks for your help on this. You mentioned the following:
“You can configure RT to have a Quick Delete action using
Lifecycles, which will get you Quick Delete menu items, and you can
configure the Format to work by coping one of the Take examples and
tweaking the url parameters.”

I did read up on Lifecycles in the RT_Config.pm document. I’m not clear on how to implement this though. At least in this situation. You also mentioned “Take” examples. Where are those?

Thanks again. --Shawn— On Tue, 8/30/11, Kevin Falcone falcone@bestpractical.com wrote:

From: Kevin Falcone falcone@bestpractical.com
Subject: Re: [rt-users] quick delete extension with rt 4.02
To: rt-users@lists.bestpractical.com
Date: Tuesday, August 30, 2011, 7:11 AM
On Mon, Aug 29, 2011 at 08:55:13PM 0700, Shawn O’Connor wrote:

I’m getting started with RT 4.02. From the Best
Practical site (Request Tracker... So much more than a help desk — Best Practical Solutions
extension-list.id=39) it says that the “quick delete”
extension is
built into RT since 4.0. Does that mean I don’t need
to invoke it from
RT_SiteConfig.pm? I tried adding it – then it looks
for the extension
and errors out. So I’m guessing not. However, after
adding the default
search parameters that include the quickdelete line
item …

By “included in 4.0” we don’t mean that the extension is
literally
packaged with it, and then enabled with a @Plugins line, we
mean that
the functionality exists in core and you don’t need the
extension.

You can configure RT to have a Quick Delete action using
Lifecycles,
which will get you Quick Delete menu items, and you can
configure the
Format to work by coping one of the Take examples and
tweaking the
url parameters.

If you want the QuickDelete format parameter to still work,
you could
install the version on github. As documented in the
README there,
you’ll get the Format parameter, but not the link.

GitHub - bestpractical/rt-extension-quickdelete

-kevin

.
.
Priority,
QuickDelete,
‘NEWLINE’,
.
.
.
I get a blank column for the quickdelete column.
I tried adding the extension, but I get the same result and
then a different error regarding the extension. Any
ideas? Is this a bug? – Thanks.

-----Inline Attachment Follows-----

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19,
    2011
  • Washington DC, USA — October 31 & November 1,
    2011
  • Melbourne VIC, Australia — November 28 & 29,
    2011
  • Barcelona, Spain — November 28 & 29,
    2011
4

Thanks for your help on this. You mentioned the following:
“You can configure RT to have a Quick Delete action using
Lifecycles, which will get you Quick Delete menu items, and you can
configure the Format to work by coping one of the Take examples and
tweaking the url parameters.”

I did read up on Lifecycles in the RT_Config.pm document. I’m not clear on how to implement this though.

Just don’t provide an update type. Look at the Transitions
documentation.

At least in this situation. You also mentioned “Take” examples. Where are those?

Review the mailing list thread from earlier today with Take in the
subject.

-kevin

5

Thanks again for your help. I think I got it!— On Tue, 8/30/11, Kevin Falcone falcone@bestpractical.com wrote:

From: Kevin Falcone falcone@bestpractical.com
Subject: Re: [rt-users] quick delete extension with rt 4.02
To: rt-users@lists.bestpractical.com
Date: Tuesday, August 30, 2011, 12:31 PM
On Tue, Aug 30, 2011 at 09:26:13AM 0700, Shawn O’Connor wrote:

Thanks for your help on this. You mentioned the
following:
“You can configure RT to have a Quick Delete
action using
Lifecycles, which will get you Quick Delete menu
items, and you can
configure the Format to work by coping one of
the Take examples and
tweaking the url parameters.”

I did read up on Lifecycles in the RT_Config.pm
document. I’m not clear on how to implement this
though.

Just don’t provide an update type. Look at the
Transitions
documentation.

At least in this situation. You also mentioned
“Take” examples. Where are those?

Review the mailing list thread from earlier today with Take
in the
subject.

-kevin

— On Tue, 8/30/11, Kevin Falcone falcone@bestpractical.com wrote:

From: Kevin Falcone falcone@bestpractical.com
Subject: Re: [rt-users] quick delete extension
with rt 4.02
To: rt-users@lists.bestpractical.com
Date: Tuesday, August 30, 2011, 7:11 AM
On Mon, Aug 29, 2011 at 08:55:13PM 0700, Shawn O’Connor wrote:

I’m getting started with RT 4.02. From the
Best
Practical site (Request Tracker... So much more than a help desk — Best Practical Solutions
extension-list.id=39) it says that the
“quick delete”
extension is
built into RT since 4.0. Does that mean I
don’t need
to invoke it from
RT_SiteConfig.pm? I tried adding it – then
it looks
for the extension
and errors out. So I’m guessing not.
However, after
adding the default
search parameters that include the
quickdelete line
item …

By “included in 4.0” we don’t mean that the
extension is
literally
packaged with it, and then enabled with a
@Plugins line, we
mean that
the functionality exists in core and you don’t
need the
extension.

You can configure RT to have a Quick Delete
action using
Lifecycles,
which will get you Quick Delete menu items, and
you can
configure the
Format to work by coping one of the Take examples
and
tweaking the
url parameters.

If you want the QuickDelete format parameter to
still work,
you could
install the version on github. As documented in
the
README there,
you’ll get the Format parameter, but not the
link.

GitHub - bestpractical/rt-extension-quickdelete

-kevin

.
.
Priority,
QuickDelete,
‘NEWLINE’,
.
.
.
I get a blank column for the quickdelete
column.
I tried adding the extension, but I get the same
result and
then a different error regarding the extension.
Any
ideas? Is this a bug? – Thanks.

-----Inline Attachment Follows-----

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27,
    2011
  • San Francisco, CA, USA — October 18 &
    19,
    2011
  • Washington DC, USA — October 31 &
    November 1,
    2011
  • Melbourne VIC, Australia — November 28
    & 29,
    2011
  • Barcelona, Spain — November 28 & 29,
    2011

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA September 26 & 27,
    2011
  • San Francisco, CA, USA October 18 &
    19, 2011
  • Washington DC, USA October 31 &
    November 1, 2011
  • Melbourne VIC, Australia November 28
    & 29, 2011
  • Barcelona, Spain November 28 & 29,
    2011

-----Inline Attachment Follows-----

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Chicago, IL, USA — September 26 & 27, 2011
  • San Francisco, CA, USA — October 18 & 19,
    2011
  • Washington DC, USA — October 31 & November 1,
    2011
  • Melbourne VIC, Australia — November 28 & 29,
    2011
  • Barcelona, Spain — November 28 & 29,
    2011