Queues

RT Users
1

I’m trying to configure RT for an IT consulting business. I need to
know what company / client submitted the ticket.

  1. If they submit a ticket by email, will I be able to tell what
    company that’s from?

  2. Should I create a queue for each company / client?

This is my first time working with RT.

2

Damien,
You can setup separate emails for each company and a queue for each
company. Rt-mailgate will sort the mail to the proper queue. Rt is
configurable to whatever you want.

John Boris

Damien Hull dhull@section9.us 12/30/11 2:25 PM >>>
I’m trying to configure RT for an IT consulting business. I need to
know what company / client submitted the ticket.

  1. If they submit a ticket by email, will I be able to tell what
    company that’s from?

  2. Should I create a queue for each company / client?

This is my first time working with RT.
RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012