I’m trying to upgrade from RT 4.2.12 + RT::IR 3.2.1 to RT 4.4.4 + RT::IR 4.0.1 as a first step in
migrating our ticket database towards RT 5.0.x. Following the upgrade instructions however, it appears
all the previous queues have disappeared during the upgrade to RT 4.4.4. There are no queues
at all visible in the web gui of RT 4.4.4 when checked using the RT admin account. The dropdown
menu for creating new tickets on the start page in the web gui (“New ticket in” button) presents one queue in the queue selection box called “#4” but even that is a queue that doesn’t exist.
Any idea as to what goes wrong in the upgrade process?