I am just setting up a new install of RT and configuring Queues and Custom
Fields and I am curious about best practices for doing this.
For a given Queue, I would like to be able to define a Category for that
Queue and then have specific Custom Fields based on the Queue -> Category.
Is this possible?
For instance for the “Helpdesk” queue, I could have 10 / 20 Categories that
each have a different set of Custom Fields.
I would rather not have a queue for each Category.
Any advice appreciated.
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