Hi,
We’re using RT-4.4.1. For testing, being a clone of our production RT, I am the only one having an RT admin account that has an email address configured, so I should be the only one receiving an email while testing.
We have a few queues, let’s call them: “DEFAULT”, “QUEUE1” and “QUEUE2”. Tickets are created via either the GUI or by email, which works just fine. However…
When a new ticket is received in the “DEFAULT” queue, we get a notification email about the creation of the ticket, and an email with the ticket content.
When a new ticket is received in “QUEUE1” or “QUEUE2”, we only get one notification email about the creation of the ticket.
When I add comments or correspondence in the “DEFAULT” queue, we get a notification email.
When I add comments or correspondence in “QUEUE1” or “QUEUE2”, we do not get a notification email. When doing this, I see that my email address is listed and checked under the “Scrips and Recipients” section as a Bcc recipient.
I checked both “QUEUE1” and “QUEUE2” -> Group Rights, and made them identical to queue “DEFAULT”.
There are no User Rights assigned in for any queue.
All Scrips are enabled, except “On TimeWorked Change Update Parent TimeWorked” and “On TimeWorked Change Update User TimeWorked”.
In the rt.log I see:
[19544] [Thu Aug 24 12:21:33 2017] [info]: <rt-4.4.1-19544-1503577292-1151.65091-8-0@domain.tld> #65091/794513 - Scrip 8 On Comment Notify AdminCcs as Comment (/opt/rt-4.4/sbin/../lib/RT/Action/SendEmail.pm:285)
[19544] [Thu Aug 24 12:21:33 2017] [info]: <rt-4.4.1-19544-1503577292-1151.65091-8-0@domain.tld> No recipients found. Not sending. (/opt/rt-4.4/sbin/../lib/RT/Interface/Email.pm:806)
[19544] [Thu Aug 24 12:21:33 2017] [info]: <rt-4.4.1-19544-1503577292-1436.65091-9-0@domain.tld> #65091/794513 - Scrip 9 On Comment Notify Other Recipients as Comment (/opt/rt-4.4/sbin/../lib/RT/Action/SendEmail.pm:285)
[19544] [Thu Aug 24 12:21:33 2017] [info]: <rt-4.4.1-19544-1503577292-1436.65091-9-0@domain.tld> No recipients found. Not sending. (/opt/rt-4.4/sbin/../lib/RT/Interface/Email.pm:806)
I don’t know where else to look to solve this issue. Can you please advise on how to solve this?
–
Rob