Queue that will never notify requestor on ticket create


#1

Is there a way to have one queue that will not notify the requestor when the new ticket is created?
When I go to the scripts in a particular queue, whatever I change with scripts, it changes for all queues.


#2

Note the name of the template used by the scrip.
Then create an empty template with that name for the queue in question.
RT doesn’t send email if the body is empty.

Jeff


#3

Well that will effect all other queues that notify requestors on create.

I only need to disable notify requestor for one queue. Is this possible?


#4

As Jeff mentioned you can create queue specific templates, so making a blank template with the same name as called in the scrip will only apply to the queue you made is for.


#5

Ok, I will try that.


#6

Thank worked. Thank you.