Queue specific email addresses - What is gained?

RT Users
1

Outside of allowing tickets to be opened directly into a queue, what is
gained from using queue-specific addresses? I am unable to find a wiki
page about it that really highlights that.

Replying directly to the default address seems to work fine as long as
the ticket number is easily seen by RT in the subject.

Thanks for the clarification!
Russell

2

Outside of allowing tickets to be opened directly into a queue, what
is gained from using queue-specific addresses? I am unable to find a
wiki page about it that really highlights that.

Replying directly to the default address seems to work fine as long
as the ticket number is easily seen by RT in the subject.

Creating a ticket directly in a Queue is the primary advantage. Also,
sometimes branding (users get a reply From a specific queue address).

As you note, for existing tickets, it doesn’t matter what email
address you send to.

-kevin