Queue/rt-mailgate Error Report

Hello rt-users,

I seriously need help with rt, so that requests can go into the rt
queues again.

My Setup:

rt-3.2.1
Apache-1.3.31
modperl1
FreeBSD

Pertinent:

DB imported from rt-2.0.15

Errors:

I have set logging to ‘error’ just to see if I can get any details that
can assist me to find out why mail to RT queues do fail.

Interestingly, a clean install of rt-3.2.1 on another test box accepts
mail without any problem.

While still stuck with the problem that my RT queus don’t accept mail, I
see the following error in rt.log, as well as my web server logs:

[root@ns2]#less rt.log
[Tue Jul 27 11:40:45 2004] [crit]: Trying to check RT::Queue rights for
an unspecified RT::Queue (/opt/rt3/lib/RT/Principal_Overlay.pm:
355)

When interpreted, what does this mean?

Besides that, I believe I have put all the required rights to Groups,
but I am still stuck:

121$ ./rt-mailgate --action correspond --queue cs --url http://rt.wananchi.com/ --debugFrom: wash@wananchi.com
To: cs@wananchi.com
Subject: Testing Again

This is a test
Connecting to http://rt.wananchi.com//REST/1.0/NoAuth/mail-gateway at
./rt-mailgate line 447, <> chunk 1.
An Error Occurred

405 Method Not Allowed
This is ./rt-mailgate exiting because of an undefined server error at
./rt-mailgate line 495, <> chunk 1.

    cheers
   - wash 

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
. 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
“Oh My God! They killed init! You Bastards!”
–from a /. post

I have set logging to ‘error’ just to see if I can get any details that
can assist me to find out why mail to RT queues do fail.

You may want to drop logging down to the debug level. See
http://wiki.bestpractical.com/index.cgi?Debug.

[Tue Jul 27 11:40:45 2004] [crit]: Trying to check RT::Queue rights for
an unspecified RT::Queue (/opt/rt3/lib/RT/Principal_Overlay.pm:
355)
[snip happens]
121$ ./rt-mailgate --action correspond --queue cs --url http://rt.wananchi.com/ --debug

Does the “cs” queue exist? Is it not disabled?

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”