Queue rename issues

Hello,

Trolling through the list archives it seemed pretty clear that many
people have renamed queues without issue. Not so for us. Most of the
system recognizes that the name has changed but some areas still show
the old name. Primarily the old queue name still shows up in all the
drop down menus (New Ticket In, Search lists, etc). I’ve restarted
Apache to clear out any cache, but we’re still seeing them. The queue
was in use with a handful of tickets and all those tickets show the new
name. The only things I changed were the queue name within TOOLS >
CONFIG > QUEUES and I adjusted the mailgate sendmail entry. Am I
missing something?

Setup:
FreeBSD 8.2-RELEASE
RT 4.0.1
Apache 2.2.19

Thanks!
-Steffan

Trolling through the list archives it seemed pretty clear that many
people have renamed queues without issue. Not so for us. Most of the
system recognizes that the name has changed but some areas still show
the old name. Primarily the old queue name still shows up in all the
drop down menus (New Ticket In, Search lists, etc). I’ve restarted
Apache to clear out any cache, but we’re still seeing them. The queue
was in use with a handful of tickets and all those tickets show the new
name. The only things I changed were the queue name within TOOLS >
CONFIG > QUEUES and I adjusted the mailgate sendmail entry. Am I
missing something?

The queue dropdowns are cached for performance, but it seems the queue
cache isn’t invalidated when the queue Name is updated (only if the
queue is disabled or enabled). The cache is per-session, so any
affected user should logout and login again to clear their session.

Thomas

The cache is per-session, so any affected user should logout and login again to clear their session.

That did the trick. Thanks for the quick reply.
Thanks
-S