Queue Permissions

RT Users
1

I’ve created a new queue for a separate product. There’s a separate team
working on that product so I don’t want the two teams seeing each others
work, however although I’ve not set TeamA’s permission to See Queue for
QueueB, they can still see it and create tickets in it. I’m obviously
missing something simple, but where?

Cheers!
Rick Measham

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2

I’ve created a new queue for a separate product. There’s a separate team
working on that product so I don’t want the two teams seeing each others
work, however although I’ve not set TeamA’s permission to See Queue for
QueueB, they can still see it and create tickets in it. I’m obviously
missing something simple, but where?

Knew it would be simple … had set global permissions :slight_smile:

Cheers!
Rick

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3

I’ve created a new queue for a separate product. There’s a separate
team
working on that product so I don’t want the two teams seeing each
others
work, however although I’ve not set TeamA’s permission to See Queue
for
QueueB, they can still see it and create tickets in it. I’m obviously
missing something simple, but where?

Knew it would be simple … had set global permissions :slight_smile:

But it’s not so simple. It looks like MyRequests doesn’t check if you
have permission to see the tickets in a queue, you just see all
requests. Or am I still missing something?

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4

I’ve created a new queue for a separate product. There’s a separate
team
working on that product so I don’t want the two teams seeing each
others
work, however although I’ve not set TeamA’s permission to See Queue
for
QueueB, they can still see it and create tickets in it. I’m obviously
missing something simple, but where?

Knew it would be simple … had set global permissions :slight_smile:

But it’s not so simple. It looks like MyRequests doesn’t check if you
have permission to see the tickets in a queue, you just see all
requests. Or am I still missing something?

You might have to log out and back in.

-Todd

5

On Tue, 2005-03-01 at 14:46, I started by saying:

I’ve created a new queue for a separate product. There’s a separate
team
working on that product so I don’t want the two teams seeing each
others
work, however although I’ve not set TeamA’s permission to See Queue
for
QueueB, they can still see it and create tickets in it. I’m obviously
missing something simple, but where?

On Tue, 2005-03-01 at 15:43, I replied to myself:

Knew it would be simple … had set global permissions :slight_smile:

Then on Tue, Mar 01, 2005 at 04:07:37PM +1100, I realised:

But it’s not so simple. It looks like MyRequests doesn’t check if you
have permission to see the tickets in a queue, you just see all
requests. Or am I still missing something?

You might have to log out and back in.

Thanks Todd. I tried that to no avail. It did reset
{$session{‘create_in_queues’} … but not the queues seen in the lists. I
do note that the Queue column is blank, both in the MyRequests element
and the associated Search/Results.html page when I don’t have permission
to SeeQueue. Just thought of something … BRB

I was right! SeeQueue doesn’t stop you seeing the tickets in the queue,
it only stops you seeing the Queue in any place where you can select a
queue. It was one of the ViewTicket permissions or something that was
globally set. Everything is cool now.

Thanks :slight_smile:
Rick

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6

When searching through tickets RT user is able to see all Quotes instead
of just the queue that
he has permissions for.

I have setup group user permissions in queue.

Is there a way to restrict user to see all the queues?

Thanks