Queue owner vs. watcher


#1

Hi,

For the new version of rt, what is the proper way to setup an rt user to
get notification on new email tickets to a particular queue? The old
documentation mentions being a “queue member”; a setting/feature not
seen in the pre 2.x release. The closest relationship appears to be
setting the user up as a watcher. I’m thinking that if I:

  1. grant user watcher rights to queue
  2. Add user as watcher of the queue
  3. Create a scrip that OnCreate, NotifyAllWatchers with a template
    I create

Does this sound reasonable or am I way off base here?

Thanks,

— Gavin Adams
Promisant Ltd.
Bermuda


#2

That sounds about right. though you probably want to make the user an ‘AdminCc’ of the queue
and notify AdminCcs on create with your template. otherwise the requestor will get mail too.On Tue, May 22, 2001 at 02:52:52PM -0300, Adams, Gavin wrote:

Hi,

For the new version of rt, what is the proper way to setup an rt user to
get notification on new email tickets to a particular queue? The old
documentation mentions being a “queue member”; a setting/feature not
seen in the pre 2.x release. The closest relationship appears to be
setting the user up as a watcher. I’m thinking that if I:

  1. grant user watcher rights to queue
  2. Add user as watcher of the queue
  3. Create a scrip that OnCreate, NotifyAllWatchers with a template
    I create

Does this sound reasonable or am I way off base here?

Thanks,

— Gavin Adams
Promisant Ltd.
Bermuda


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