Queue not found scrip error

RT Users
#1

Hello,

I’m having an unusual problem with our RT server. When I go to select
the scrips belonging to one of our queues I get an error stating
“Queue foo not found” where ‘foo’ is a queue number from 1 to 13.
Someone it seems that the scips in this queue must have been deleted.
Would it be possible to restore the scrips, somehow? Sadly I don’t
have a recent backup of the RT database. The global scrips seem to be
intact.

Thanks
Tim

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

#2

Hi,

Probably Scrips have wrong id of queue in the table. Check with SQL.On Sun, Jul 1, 2012 at 7:23 PM, Tim Dunphy bluethundr@gmail.com wrote:

Hello,

I’m having an unusual problem with our RT server. When I go to select
the scrips belonging to one of our queues I get an error stating
“Queue foo not found” where ‘foo’ is a queue number from 1 to 13.
Someone it seems that the scips in this queue must have been deleted.
Would it be possible to restore the scrips, somehow? Sadly I don’t
have a recent backup of the RT database. The global scrips seem to be
intact.

Thanks
Tim

–
GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

Best regards, Ruslan.

#3

Hi there

Probably Scrips have wrong id of queue in the table. Check with SQL.

Thanks I’ll check that!

Best!
TimOn Mon, Jul 2, 2012 at 1:46 PM, Ruslan Zakirov ruz@bestpractical.com wrote:

Hi,

Probably Scrips have wrong id of queue in the table. Check with SQL.

On Sun, Jul 1, 2012 at 7:23 PM, Tim Dunphy bluethundr@gmail.com wrote:

Hello,

I’m having an unusual problem with our RT server. When I go to select
the scrips belonging to one of our queues I get an error stating
“Queue foo not found” where ‘foo’ is a queue number from 1 to 13.
Someone it seems that the scips in this queue must have been deleted.
Would it be possible to restore the scrips, somehow? Sadly I don’t
have a recent backup of the RT database. The global scrips seem to be
intact.

Thanks
Tim

–
GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

–
Best regards, Ruslan.

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B