I’ve got a question about the queue access controls.
We would like to set up the notion of a “responsible” person for a queue.
The responsible person(s) would have manipulate permissions and receive copies
of the transactions via email. The other users would have permission to
manipulate the queue, but would not receive the transaction email.
“Display” isn’t enough access, but “Manipulate” is too much.
Has anyone worked around this, or can anyone see a solution?
I was going to hack in another access level for now.
Or should I just shut up and wait for RT2?
Tim “Griffy” Strobell, firstname.lastname@example.org, (301) 405-8175
Assistant Sysadmin, Server Janitor, and Customer Service Associate
Department of Mathematics, University of Maryland at College Park