we installed RT5.0.2 and on the dacha board in the item Queue list (all statuses) the quantity rejected and resolved shows “-”. can help solve this problem.
RT doesn’t show those statuses by default since it would then be showing all your tickets in the system which could be quite costly to load
Hello, thanks for your reply !
I can’t understand the difference between “QueueListAllStatuses” and “QueueList”, since the former doesn’t show anything more from the latter.
Is there a way for the “QueueListAllStatuses” to show all the statuses?