Queue escalation chaos

I’m in the process of setting up Queue escalation on my RT system using the
rt-crontool script. Right now I am running it on one queue. Eventually, I
will be applying it to all queues though.

My question is can multiple queues be escalated at the same time? I will
be doing this with a cron job. I am concerned that the MYSQL backend (and
therefore RT) will get confused.

Most anything is easy after you’ve done it successfully a few times

Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com

I wrote a wrapper script which specifies which queues to escalate.

Someone else on the list uses one cron job per queue.