Queue disabled but still getting tickets

RT Users
1

I have disabled one of my queues to prevent new ticket submission but new
tickets are still showing up. How to I stop this? I don’t want to remove
the queue because I want to reopen it in a month.

I disabled it by going to TOOLS > CONFIG > QUEUES and unchecking enabled
box.

Thanks,
Aaron

2

I think you should also set the permissions at the queue level accordingly.

Alberto Scotto

[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto@reply.it
www.reply.it

Da: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] per conto di Aaron Zuercher [aaron.techgeeks@gmail.com]
Inviato: mercoledì 8 agosto 2012 16.56
A: RT Users
Oggetto: [rt-users] queue disabled but still getting tickets

I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up. How to I stop this? I don’t want to remove the queue because I want to reopen it in a month.

I disabled it by going to TOOLS > CONFIG > QUEUES and unchecking enabled box.

Thanks,
Aaron

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3

I have disabled one of my queues to prevent new ticket submission but new tickets are still
showing up. How to I stop this? I don’t want to remove the queue because I want to reopen it
in a month.

I disabled it by going to TOOLS > CONFIG > QUEUES and unchecking enabled box.

Currently in RT, disabled queues still allow ticket creation. This is
because of a historical quirk where the ___Approvals queue is disabled
but still allows ticket creation.

It’s likely that this will change in 4.2.

I assume that these new tickets are coming via rt-mailgate? You can
remove or re-route those aliases or remove the CreateTicket rights on
that queue (although this won’t work if you’ve granted CreateTicket
too widely).

-kevin