Queue could not be loaded (Error:76)

Hello,

I’m running RT 3.2.2 on an RHEL3/Apache 2 system. I was having no
problem creating tickets using the web interface previously, but I just
tried and received the infamous “Queue could not be loaded” error. I
saw several causes of this in the list archives, but couldn’t find mine.
My log reports:

Apr 30 16:58:08 zoot RT: WebRT: Queue could not be loaded. ()
(/usr/local/rt3/share/html/Elements/Error:76)

So, what’s an error 76? :slight_smile:

Thanks for any help anyone can provide!

-Keith

Greetings,

I am having a problem with RTFM 2.0.4 & RT-3.4.1(mysql 4.1.10).

I want everyone to be able to view all articles (in all classes) but not to
be able to create articles.
In order to archive my goal I gave the everyone group (in global/group
rights) the ShowArticle, ShowArticleHistory and ShowCustomField permission.
There are also 2 custom fields both with ShowCustomField right granted to
everyone.

STILL all users are able to create articles!!! (my users are NOT superusers
by right )
I also get a few error entries logged when I try to create a new article.

Other permissions seems to work properly.

Any ideas?

	Yoav Daniely

Attached: log messages

May 1 15:34:21 maccabia RT: RT::Principal=HASH(0xae3f6cc) HasRight called
with no valid object (/usr/local/rt3/lib/RT/Principal_Overlay.pm:293)
May 1 15:34:21 maccabia RT: RT::Principal=HASH(0xae04f88) HasRight called
with no valid object (/usr/local/rt3/lib/RT/Principal_Overlay.pm:293)
May 1 15:34:21 maccabia RT: RT::Principal=HASH(0xacfa550) HasRight called
with no valid object (/usr/local/rt3/lib/RT/Principal_Overlay.pm:293)
May 1 15:34:21 maccabia RT: RT::Principal=HASH(0xae30098) HasRight called
with no valid object (/usr/local/rt3/lib/RT/Principal_Overlay.pm:293)
May 1 15:34:21 maccabia RT: RT::Principal=HASH(0xae3f684) HasRight called
with no valid object (/usr/local/rt3/lib/RT/Principal_Overlay.pm:293)
May 1 15:34:21 maccabia RT: RT::Principal=HASH(0xae05018) HasRight called
with no valid object (/usr/local/rt3/lib/RT/Principal_Overlay.pm:293)
May 1 15:34:25 maccabia RT: $VAR1 = { ‘CustomField-2’ => ‘’,
‘Links’ => {}, ‘CustomField-1’ => ‘’, ‘Class’ => ‘1’,
‘Summary’ => ‘fsd’, ‘CustomFields’ => {}, ‘Name’ =>
‘fsdfsfdsfds’ }; (/usr/local/rt3/lib/RT/FM/Article_Overlay.pm:95)
May 1 15:34:25 maccabia RT: ValidateValueForArticle called with an invalid
parameter (/usr/local/rt3/lib/RT/FM/CustomField_Overlay.pm:538)

Apr 30 16:58:08 zoot RT: WebRT: Queue could not be loaded. ()
(/usr/local/rt3/share/html/Elements/Error:76)

So, what’s an error 76? :slight_smile:

Line 76 of /usr/local/rt3/share/html/Elements/Error.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Everyone generalizes!"

Thanks, Russell, but I guess I asked the wrong question if that’s the
answer… Looking at that section of code tells me very little about
the cause.

Any other suggestions why I might be getting this error?

  • I can create tickets just fine using the command-line interface, but
    not using the web. This is tru for all queues – and the web interface
    used to work.

In an attempt to fix it, I’ve upgraded to 3.2.3, but no luck… same
error appears in my logs, and the web interface only reports:
RT Error
Queue could not be loaded

Thanks for any advice anyone can offer.

Thanks,
-KeithOn Sun, May 01, 2005 at 07:56:22AM -0500, Russell Mosemann wrote:

On Sat, 30 Apr 2005, Keith Wessel wrote:

Apr 30 16:58:08 zoot RT: WebRT: Queue could not be loaded. ()
(/usr/local/rt3/share/html/Elements/Error:76)

So, what’s an error 76? :slight_smile:

Line 76 of /usr/local/rt3/share/html/Elements/Error.


Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Everyone generalizes!"