Queue Colums

RT Users
#1

Is there a way to add a colum in a queue? I’d like to
add a colum for ‘Type’ so I can collapse three queues
into one. I had a queue called
Helpdesk-Main
Helpdesk-Projects
Helpdesk-Documentation
Helpdesk-Foo
I’d like to make field for
Main
Projects
Documentation
Foo
and be able to auto-sort on the main screen with that
in the colums.

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#2

Hmm, try one queue helpdesk und set a CF with the needed values, this should
be the easiest way?!?2006/9/19, Phanoko phanoko@yahoo.com:

Is there a way to add a colum in a queue? I’d like to
add a colum for ‘Type’ so I can collapse three queues
into one. I had a queue called
Helpdesk-Main
Helpdesk-Projects
Helpdesk-Documentation
Helpdesk-Foo
I’d like to make field for
Main
Projects
Documentation
Foo
and be able to auto-sort on the main screen with that
in the colums.

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

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MFG

Torsten Brumm

http://www.torsten-brumm.de

#3

In that way I’m not able to view the type ticket when
clicking on the queue. I would have to instruct my
users to all make Saved Searches and only search in
queues that way.

— Torsten Brumm torsten.brumm@googlemail.com
wrote:

Hmm, try one queue helpdesk und set a CF with the
needed values, this should
be the easiest way?!?

Is there a way to add a colum in a queue? I’d
like to
add a colum for ‘Type’ so I can collapse three
queues
into one. I had a queue called
Helpdesk-Main
Helpdesk-Projects
Helpdesk-Documentation
Helpdesk-Foo
I’d like to make field for
Main
Projects
Documentation
Foo
and be able to auto-sort on the main screen with
that
in the colums.

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials
from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
MFG

Torsten Brumm

http://www.torsten-brumm.de

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Tired of spam? Yahoo! Mail has the best spam protection around