Is it possible to have a different set of statuses for different
queues? I know I could just create a different field, but if it is
possible I would just rather use built in.
Is it possible to have a different set of statuses for different
queues? I know I could just create a different field, but if it is
possible I would just rather use built in.
This is something we’ve built out for RT4. We have a prototype
implementation we’re working on for RT 3.8 for a client, but it’s not
something we’ve released publicly.