Questions about rt

Hi,

I run Qmail with vpopmail and I want to setup RT to manage an address
support@everydns.net

I read through the readme and how it says to add a user “rt” and whatnot. Does
this all apply to qmail as well?

Has someone who runs qmail created a FAQ or readme to walk rt-newbies like me
through the paces?

Thanks – any information or help would be great.

-davidu

I run Qmail with vpopmail and I want to setup RT to manage an address
support@everydns.net

I read through the readme and how it says to add a user “rt” and whatnot. Does
this all apply to qmail as well?

It depends upon a few things… RT1 works very, very well with Qmail.
All you have to do is have an alias file ~alias/.qmail-support with the
rt-mailgate command piped correctly. RT2 is considerably more
interesting to make happy. If you’d like, I invite you to correspond
with me off-list and I’ll do what I can to step you through any
difficult bits. I’ve been using Qmail for almost a year now, and RT for
a bit longer than that (in various incarnations).

Has someone who runs qmail created a FAQ or readme to walk rt-newbies like me
through the paces?

I’m preparing to do a write-up for RT2+Qmail (among other bits). Jesse
and I just spent most of this week churning through all the problems I
was having making the new RT happy, and Qmail was one of the sticky
bits. Our correspondence was off-list for the most part, though, so the
relevant stuff isn’t in the mail archives.

That raises the always-useful point that your first bet for answering
esoteric RT questions is the mailing list archives, linked from the main
RT homepage.

Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
So dumb, he puts postage stamps on outgoing faxes.
From the Canonical Fulldeckisms List: http://www.herbison.com/canon

How do you setup cronjobs to escalate the priorities on items that have
not moved in request tracker ?

Or can’t this be done.

Ted Knab
Chester, MD 21619

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02940226c696e646c69702c6f667560256675627478696e67602a416
0716e6563756e2a0

How do you setup cronjobs to escalate the priorities on items that have
not moved in request tracker ?

Or can’t this be done.

there is rt-escalate in the contrib section.

It doesn’t do quite what you’re looking for … it moves all tickets up in
priority, either incrementing by 1 or incrementing by a bit of math
involving due date and max priority – until max priority is reached.