Hi,
I run Qmail with vpopmail and I want to setup RT to manage an address
support@everydns.net
I read through the readme and how it says to add a user “rt” and whatnot. Does
this all apply to qmail as well?
Has someone who runs qmail created a FAQ or readme to walk rt-newbies like me
through the paces?
Thanks – any information or help would be great.
-davidu
I run Qmail with vpopmail and I want to setup RT to manage an address
support@everydns.netI read through the readme and how it says to add a user “rt” and whatnot. Does
this all apply to qmail as well?
It depends upon a few things… RT1 works very, very well with Qmail.
All you have to do is have an alias file ~alias/.qmail-support with the
rt-mailgate command piped correctly. RT2 is considerably more
interesting to make happy. If you’d like, I invite you to correspond
with me off-list and I’ll do what I can to step you through any
difficult bits. I’ve been using Qmail for almost a year now, and RT for
a bit longer than that (in various incarnations).
Has someone who runs qmail created a FAQ or readme to walk rt-newbies like me
through the paces?
I’m preparing to do a write-up for RT2+Qmail (among other bits). Jesse
and I just spent most of this week churning through all the problems I
was having making the new RT happy, and Qmail was one of the sticky
bits. Our correspondence was off-list for the most part, though, so the
relevant stuff isn’t in the mail archives.
That raises the always-useful point that your first bet for answering
esoteric RT questions is the mailing list archives, linked from the main
RT homepage.
Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
So dumb, he puts postage stamps on outgoing faxes.
From the Canonical Fulldeckisms List: Canonical Lists of Fulldeckisms and Answering Machine Messages
How do you setup cronjobs to escalate the priorities on items that have
not moved in request tracker ?
Or can’t this be done.
Ted Knab
Chester, MD 21619
940216d6021602a41607166696c656c202778696368602d65616e637
02940226c696e646c69702c6f667560256675627478696e67602a416
0716e6563756e2a0
How do you setup cronjobs to escalate the priorities on items that have
not moved in request tracker ?Or can’t this be done.
there is rt-escalate in the contrib section.
It doesn’t do quite what you’re looking for … it moves all tickets up in
priority, either incrementing by 1 or incrementing by a bit of math
involving due date and max priority – until max priority is reached.