Questions about RT-Escalate and RT-Remind

RT Users
1

Hi there –

I had several questions concerning the installing of the RT Escalate and Remind
scripts. The system in question is running version 3.4.4 on a SUSE 9.3 operating
system.

  1. The location of the RT3 libraries in our system is /usr/local/rt/lib/RT and
    /usr/local/rt/lib/t as opposed to either the /usr/local/packages/rt/lib
    directory or the /usr/local/packages/rt/local/lib directory. Will modifying the
    scripts use lib line be enough or are there other parts of either script that
    will need to be modified?

  2. Assuming the /usr/local/rt/lib/RT directory is the proper location for the
    scripts, should the permissions for the scripts be modified to reflect those
    within the directory? For example, the standard permissions in effect for all
    .pm files within the RT subdirectory are 755 while the user and group ownership
    of the same files is root:bin.

  3. After the two scripts are installed, what is the best way to activate them?
    Is simply stopping and restarting the RT application enough, or would a system
    reboot be the better approach?

Thanks.

2
  1. The location of the RT3 libraries in our system is
    /usr/local/rt/lib/RT and /usr/local/rt/lib/t as opposed to either the
    /usr/local/packages/rt/lib directory or the
    /usr/local/packages/rt/local/lib directory. Will modifying the scripts
    use lib line be enough or are there other parts of either script that
    will need to be modified?

Just change the lib line. It’s different for every system.

  1. Assuming the /usr/local/rt/lib/RT directory is the proper location
    for the scripts, should the permissions for the scripts be modified to
    reflect those within the directory? For example, the standard
    permissions in effect for all .pm files within the RT subdirectory are
    755 while the user and group ownership of the same files is root:bin.

The scripts can go anywhere - I have them in the the sbin directory. As
long as the permissions make them executable they’ll be fine.

  1. After the two scripts are installed, what is the best way to
    activate them? Is simply stopping and restarting the RT application
    enough, or would a system reboot be the better approach?

No, you don’t need to stop RT. You just need to run the scripts from
something like cron.

Tim.

Tim Bishop,
Computer Science Computing Officer.
PGP Key: 0x5AE7D984