Questions about 3.8.1 MakeClicky (doesn't work here)

Hello together,

I am currently trying to get MakeClicky running but with no success. Originally, I planned to use a callback to allow for some linking (SVN Revisions and such). To start with, I used the example Callback along with the standard HTTPURL tool:


Set(@Active_MakeClicky, qw(‘httpurl’, ‘ticket_link’) );



$types => []

$actions => {}



my $web_path = RT->Config->Get(‘WebPath’);

Action takes TicketId as Argument and returns Ticket Link:

$a ctions->{‘link_ticket’} = sub {

    my %args = @_;

    my $id = $args{'all_matches'}[1];

    return qq{<a href="$web_path/Ticket/Display.html?id=$id">$args{value}</a>};


add the Action to the list

push @$types, {

    name => 'ticket_link',

    regex => qr{#(\d+)}i,

    action => 'link_ticket'


Now I have created a ticket with the following text:



Apache 2 (using mod_perl) has been restarted.

Unfortunalety, when looking at the ticket in question, there is no link whatsoever.

By the way: Does the callback has to be named “Default” or can I make multiple freely named files (e.g. “ticket_link” and “subversion_link”) in the same location? Also, can I introduce configuration options in some way for my callback, for example a subversion repository base URL to be used in the linking?

Thanks in advance for any help!

Yours sincerely,
Torben Nehmer

Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach

Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118

CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Paul Holdschik, Christian Linder

Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt!
This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!