Question regarding search case

A user recently asked me a question regarding the case of searches. He
was looking for tickets owned by another user which were open by using
the quick search box. He knew enough about the subject to know which
one he was specifically looking for. When the ticket didn’t appear he
changed his search and found even more tickets.

His first search was “username open” (without quotes). His second was
“username OPEN”. This prompted him to ask if it is possible to to turn
on case insensitive searches.

Anyone know about this?
Mathew
Keep up with me and what I’m up to: http://theillien.blogspot.com

A user recently asked me a question regarding the case of searches. He
was looking for tickets owned by another user which were open by using
the quick search box. He knew enough about the subject to know which
one he was specifically looking for. When the ticket didn’t appear he
changed his search and found even more tickets.

His first search was “username open” (without quotes). His second was
"username OPEN". This prompted him to ask if it is possible to to turn
on case insensitive searches.

Anyone know about this?

I have same problem with adding people to tickets, so RICH finds
nothing, but rich finds a few.

rt 3.6.6
postgres 8.3.0
Adding people to tickets is the search.

Cheers,
Kristian