We are using RT internally for issue tracking, and starting to use it
for more workflow type things.
At the same time, I am thinking we might want to use it for customer
facing interfaces to bugs (ala web page). But we want to keep the
customer bits and the internal workflow bits separate. Is it possible
to create users that can only see some things on specific queues, but
have no rights to other queues?
So if user firstname.lastname@example.org wants to query the database, they can do it,
only for the support queue, but not for the other queues?
Or do we need to set up a separate RT system for the non-support
workflow bits, and not provide customer access to the workflow system?
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics Inc.
web : http://scalableinformatics.com
phone: +1 734 786 8423 x121
fax : +1 866 888 3112
cell : +1 734 612 4615