Question on setting up email of tickets

RT Users
1

Pardon the ignorance, but I could not find any help through
wiki.bestpractical.com, but I would like to use an existing smtp server
to send emails from rt to the rest of my group.
I am somewhat new to Linux so would need some help on setting this up.
We currently use MS Exchange as our mail/groupwise program w/ Active
Directory. I have some Copiers w/ the scan → email function that uses
my smtp server on my exchange server to send emails to people inside my
organization. I would like to do the same thing w/ RT. Bounce emails
off my exchange servers smtp server. How can I do that?

Thanks in advance

2

Jonathan Jesse wrote:

Pardon the ignorance, but I could not find any help through
wiki.bestpractical.com, but I would like to use an existing smtp server
to send emails from rt to the rest of my group.
I am somewhat new to Linux so would need some help on setting this up.
We currently use MS Exchange as our mail/groupwise program w/ Active
Directory. I have some Copiers w/ the scan → email function that uses
my smtp server on my exchange server to send emails to people inside my
organization. I would like to do the same thing w/ RT. Bounce emails
off my exchange servers smtp server. How can I do that?

Thanks in advance

More details are needed.

  1. What version and flavor of Linux are you running?
  2. Do you have a working email server program installed on your current
    Linux server? (if so, you just need to tell it where to send all the
    messages-- ie, to the exchange server.)

Sam

3

Using Debian Sarge and to setup RT I did an apt-get install
request-tracker3. I think it installed Exim as one of the dependencies.On Wed, 2005-04-27 at 16:59 -0500, Sam Snow wrote:

Jonathan Jesse wrote:

Pardon the ignorance, but I could not find any help through
wiki.bestpractical.com, but I would like to use an existing smtp server
to send emails from rt to the rest of my group.
I am somewhat new to Linux so would need some help on setting this up.
We currently use MS Exchange as our mail/groupwise program w/ Active
Directory. I have some Copiers w/ the scan → email function that uses
my smtp server on my exchange server to send emails to people inside my
organization. I would like to do the same thing w/ RT. Bounce emails
off my exchange servers smtp server. How can I do that?

Thanks in advance

More details are needed.

  1. What version and flavor of Linux are you running?
  2. Do you have a working email server program installed on your current
    Linux server? (if so, you just need to tell it where to send all the
    messages-- ie, to the exchange server.)

Sam

4

I ran a dpkg-reconfigure exim4-config and choose each option and tested
it and figured it out. Works good nwOn Thu, 2005-04-28 at 10:53 -0400, Jonathan Jesse wrote:

Using Debian Sarge and to setup RT I did an apt-get install
request-tracker3. I think it installed Exim as one of the dependencies.

On Wed, 2005-04-27 at 16:59 -0500, Sam Snow wrote:

Jonathan Jesse wrote:

Pardon the ignorance, but I could not find any help through
wiki.bestpractical.com, but I would like to use an existing smtp server
to send emails from rt to the rest of my group.
I am somewhat new to Linux so would need some help on setting this up.
We currently use MS Exchange as our mail/groupwise program w/ Active
Directory. I have some Copiers w/ the scan → email function that uses
my smtp server on my exchange server to send emails to people inside my
organization. I would like to do the same thing w/ RT. Bounce emails
off my exchange servers smtp server. How can I do that?

Thanks in advance

More details are needed.

  1. What version and flavor of Linux are you running?
  2. Do you have a working email server program installed on your current
    Linux server? (if so, you just need to tell it where to send all the
    messages-- ie, to the exchange server.)

Sam

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Be sure to check out the RT Wiki at http://wiki.bestpractical.com

5

Jonathan Jesse said:

I ran a dpkg-reconfigure exim4-config and choose each option and tested
it and figured it out. Works good nw

I’m glad you got it figured out!
Sam