Question on RT3.5.5 install

Fresh install of 3.5.5 on a new box as I was interested in some of the
changes. Upon accessing the site I do not have any images. So I
checked my Apache error logs and see a lot of:

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/images/favicon.png

[Mason] File does not exist: /opt/rt3/share/html/rt/NoAuth/css/print.css

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/css/3.5-default/main.css

Etc…

However in looking at /opt/rt3/share/html I do not have a rt directory.
Instead it is /opt/rt3/share/html/NoAuth/…

Did a make testdeps and am not getting any errors and then did a make
install. Can someone help me out?

Jonathan

Sounds like an httpd.conf error. Post yours?

Jonathan Jesse wrote:

Fresh install of 3.5.5 on a new box as I was interested in some of the
changes. Upon accessing the site I do not have any images. So I
checked my Apache error logs and see a lot of:

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/images/favicon.png

[Mason] File does not exist: /opt/rt3/share/html/rt/NoAuth/css/print.css

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/css/3.5-default/main.css

Etc�

However in looking at /opt/rt3/share/html I do not have a rt
directory. Instead it is /opt/rt3/share/html/NoAuth/�

Did a make testdeps and am not getting any errors and then did a make
install. Can someone help me out?

Jonathan



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Drew,

Sure I’ll attach my httpd.conf file. Using Ubuntu 5.10 w/ Apache2
installed. I followed the example in the README file. Attached also is
the error log.From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Friday, November 18, 2005 4:56 PM
To: Jonathan Jesse
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Question on RT3.5.5 install

Sounds like an httpd.conf error. Post yours?

Jonathan Jesse wrote:

Fresh install of 3.5.5 on a new box as I was interested in some of the

changes. Upon accessing the site I do not have any images. So I
checked my Apache error logs and see a lot of:

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/images/favicon.png

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/css/print.css

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/css/3.5-default/main.css

Etc…

However in looking at /opt/rt3/share/html I do not have a rt
directory. Instead it is /opt/rt3/share/html/NoAuth/…

Did a make testdeps and am not getting any errors and then did a make
install. Can someone help me out?

Jonathan


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

httpd.conf (524 Bytes)

error.log (2.37 KB)

Without seeing your RT_SiteConfig.pm, I can’t say for sure, but it seems
all of your errors are occurring there.

Bad name after net’ at /opt/rt3/etc/RT_SiteConfig.pm line 18.
[error] syntax error at /opt/rt3/etc/RT_SiteConfig.pm line 28, near “) Set”
[error] Can’t load Perl file: /opt/rt3/bin/webmux.pl for server trajan:0, exiting…
Semicolon seems to be missing at /opt/rt3/etc/RT_SiteConfig.pm line 27.

I suspect that in your RT_SiteConfig, you have something like
Set($WebPath , “/rt”);
Set($WebBaseURL , “http://blahblahblah:80”);

Lokk above the $WebPath declaration and see if you aren’t missing a
semicolon somewhere. Like around line 27. Also, check to make sure
there isn’t a comment spanning lines or similar error around line 18.

Jonathan Jesse wrote:

Drew,

Sure I’ll attach my httpd.conf file. Using Ubuntu 5.10 w/ Apache2
installed. I followed the example in the README file. Attached also is
the error log.

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Friday, November 18, 2005 4:56 PM
To: Jonathan Jesse
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Question on RT3.5.5 install

Sounds like an httpd.conf error. Post yours?

Jonathan Jesse wrote:

Fresh install of 3.5.5 on a new box as I was interested in some of the

changes. Upon accessing the site I do not have any images. So I
checked my Apache error logs and see a lot of:

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/images/favicon.png

[Mason] File does not exist:

/opt/rt3/share/html/rt/NoAuth/css/print.css

[Mason] File does not exist:
/opt/rt3/share/html/rt/NoAuth/css/3.5-default/main.css

Etc…

However in looking at /opt/rt3/share/html I do not have a rt
directory. Instead it is /opt/rt3/share/html/NoAuth/…

Did a make testdeps and am not getting any errors and then did a make
install. Can someone help me out?

Jonathan



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at

http://bestpractical.com/services/training.html

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati