Question on mail interface


#1

Hello,

I have a problem using mail interface to manipulate a ticket.

When I send a mail to clientrequest@red.stf.ctc.ad.jp with %rt open 4 in the contents, it will responds as follows.

////////////////////////////////////////////////////////////////////////
message 1Subject: [CTCN #] (_rt_system) RT Error: test
Reply-To: Kazu Kimura via RT rt@red.stf.ctc.ad.jp
From: Kazu Kimura via RT rt@red.stf.ctc.ad.jp
To: kimura@ctc.ad.jp

There has been an error:
There has been an error with your request:

Your message is reproduced below:

mailgate test


Kazu Kimura kimura@ctc.ad.jp
IP Network tech. dep. CTC
Phone +81-52-740-8101
Fax +81-52-740-8935


— Headers Follow —

From kimura@ctc.ad.jp Mon Oct 23 11:02:07 2000
Return-Path: kimura@ctc.ad.jp
Received: from stf1.ctc.ad.jp (stf1.ctc.ad.jp [210.158.0.8])
by red.stf.ctc.ad.jp (8.9.3/3.7W) with ESMTP id LAA41025
for clientrequest@red.stf.ctc.ad.jp; Mon, 23 Oct 2000 11:02:07 +0900 (JST)

///////////////////////////////////////////////////////////////////////
message 2

Subject: [CTCN #0] (_rt_system) RT Actions Complete
Reply-To: Kazu Kimura via RT rt@red.stf.ctc.ad.jp
From: Kazu Kimura via RT rt@red.stf.ctc.ad.jp
To: kimura@ctc.ad.jp

Thank you for taking some action:

%rt open 4
RT: You don’t have permission to modify request #4

-------------------------------------------- Managed by Request Tracker

So, two messages are created and it will reject my request. I have an
ID in RT and admin privilege.

Is there any suggestion on what is wrong?

Regards,
Kazu