Question on how "Download" link works

RT Users
1

To list,

This may seem like a dumb question (and probably is) but I’m wondering just
how the link works. When we click it on any ticket, we get this error
message:

“Can’t locate object method “mime_name” via package “encode::utf8” at
/opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line 772”.*
I’m wondering if it has to do with my RT Configuration settings? I have
displays set as follows:

*Set($ShowTransactionImages, 0);

Set($PlainTextPre, 1);

Set($PlainTextMono, 1);

Anyone?

Thanks.

Kenn

LBNL*

2

This may seem like a dumb question (and probably is) but I’m wondering just how the link
works. When we click it on any ticket, we get this error message:

“Can’t locate object method “mime_name” via package “encode::utf8” at
/opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line 772”.
I’m wondering if it has to do with my RT Configuration settings? I have displays set as
follows:

You have too old a version of Encode. RT requires 2.21 and checks for
it during install. Did you allow a system install of perl to
downgrade your Encode version?

perl -MEncode=5
will tell you what version is installed on your server, or you can
find that same information in Configuration → Tools → System
Configuration

-kevin

3

Kevin,

Did you allow a system install of perl to downgrade your Encode version?

Hmmmm. I’ll have to get back to you on that.

Thanks a bunch. I had no idea we were out of date.

Kenn
LBNLOn Fri, Jun 3, 2011 at 10:17 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Fri, Jun 03, 2011 at 09:56:37AM -0700, Kenneth Crocker wrote:

This may seem like a dumb question (and probably is) but I’m wondering
just how the link
works. When we click it on any ticket, we get this error message:

“Can’t locate object method “mime_name” via package “encode::utf8” at
/opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line 772”.
I’m wondering if it has to do with my RT Configuration settings? I
have displays set as
follows:

You have too old a version of Encode. RT requires 2.21 and checks for
it during install. Did you allow a system install of perl to
downgrade your Encode version?

perl -MEncode=5
will tell you what version is installed on your server, or you can
find that same information in Configuration → Tools → System
Configuration

-kevin