Question about users

We have a selection of customers. We want to make sure that each
customer has access only to their tickets. When we set the customer up
as non-privileged we get an error concerning no queue associated with
the customer.

You want them to use the self-service page, and keep them as a
non-privileged user, with the ability to edit the ticket and add
information. If that is not possible created them as a privileged user
that does not have access to the configuration and approval tabs on the

What would be your suggestion to achieve this situation?

Kirk Moore