Question about upgrade from v3 to v4


I have a question about this procedure to migrate from a server with rt3 to another new server with rt4.

This is my steps:

1. On Server “rt3” do a backup

mysqldump --default-character-set=binary rt3 -p > rt3.sql

2. On server “rt4”:

  • Install RT via tar and execute all the proecss until ‘initialize-database’ command
  • Import rt3.sql on new rt4 server
  • Configure /opt/rt4/etc/ with default variables:

Set($DatabaseUser , ‘rt_user’);
Set($DatabasePassword , ‘rt_pass’);
Set($DatabaseName, ‘rt4’);

  1. Execute perl from rt4 binaries to db rt3:

    perl /opt/rt4/etc/upgrade/ rt3 root password > queries.sql
    mysql -u root -ppassword rt3 < queries.sql

4. Change on /opt/rt4/etc/ to rt3 configuration

  • Execute:

rt-setup-database --dba root --prompt-for-dba-password --action upgrade

This is the correct steps?
I see that certain table don’t create. For example ‘CustomRoles’

Did you see this? looks like you need to run make upgrade-database