Question about the import tool

Heya all.

About to start playing around with converting to rt3 yet again (can never
seem to find enough time to complete this process).

Anyway, I will need to do the incremental upgrade, i’ve noticed in the
README it says

“It’s important to note that this incremental importer mandates that
queues,
keyword selects, links and queue watchers not be changed on either RT
instance
during the export/import period.”

Does this count for New tickets as well (I assume the import tool handles
new tickets when doing incremental upgrades). So if I create a new ticket,
can I create a link on it, or select a keyword?

Thanks
Matthew Watson
Netspace Online Systems.

Heya all.

About to start playing around with converting to rt3 yet again (can never
seem to find enough time to complete this process).

Anyway, I will need to do the incremental upgrade, i’ve noticed in the
README it says

“It’s important to note that this incremental importer mandates that
queues,
keyword selects, links and queue watchers not be changed on either RT
instance during the export/import period.”

Does this count for New tickets as well (I assume the import tool handles
new tickets when doing incremental upgrades). So if I create a new ticket,
can I create a link on it, or select a keyword?

That warning applies to the site configuration. You can change ticket
keywords and queues all you want :wink:

Thanks
Matthew Watson
Netspace Online Systems.


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