Question about Privileged and unprivaledged user

RT Users
1

Hi Guys,

I had set a user in RT as a Privileged user, but then later changed him
to an unprivileged. I now can’t see him in the list of users. I want to
reverse this action by “let this user be granted rights” buy they just
do not appear.

The user is basically an external customer that we just need to give
basic ability of seeing open/closed tickets via a saved search.

There doesn’t appear to be an option to see unprivileged users at all
even though I am logged on as a super user.

Any help would be much appreciated.

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2

When you do a search for users there’s a checkbox “include disabled users in
search”. If you check that, the missing user should turn up, then you just
have to apply all the rights you revoked.

Cheers,

ForrestOn Mon, Jul 14, 2008 at 3:05 PM, Richard Harold richard.harold@maxima.co.uk wrote:

Hi Guys,

I had set a user in RT as a Privileged user, but then later changed him to
an unprivileged. I now can’t see him in the list of users. I want to reverse
this action by “let this user be granted rights” buy they just do not
appear.

The user is basically an external customer that we just need to give basic
ability of seeing open/closed tickets via a saved search.

There doesn’t appear to be an option to see unprivileged users at all even
though I am logged on as a super user.

Any help would be much appreciated.

_DISCLAIMER:

This message is intended only for the use of the person(s) (“the intended
recipient(s)”) to whom it is addressed.

It may contain information which is privileged, proprietary and/or
confidential within the meaning of applicable law.

If you are not the intended recipient, be advised that you have received
this email in error and that any use, dissemination, forwarding, printing or
copying of this message (including any attachments) is strictly prohibited.

If you have received this message in error, please contact the sender of
this message as soon as possible.

The views or opinions expressed in this message are those of the author and
may not necessarily be the views held by Maxima Holdings plc.
Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos, GL50
2JA. Registered in England. 5043538. VAT Number - 728778184

This email has been scanned by the MessageLabs Email Security System.
For more information please visit Email Security

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3

Hi Richard,

Use % as the search character in users and it will list all users both privileged and unprivileged users.

Hope this helps.

Regards,
phillip.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Richard Harold
Sent: Tue 15-Jul-08 03:05
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Question about Privileged and unprivaledged user

Hi Guys,

I had set a user in RT as a Privileged user, but then later changed him to an unprivileged. I now can’t see him in the list of users. I want to reverse this action by “let this user be granted rights” buy they just do not appear.

The user is basically an external customer that we just need to give basic ability of seeing open/closed tickets via a saved search.

There doesn’t appear to be an option to see unprivileged users at all even though I am logged on as a super user.

Any help would be much appreciated.

_DISCLAIMER:

This message is intended only for the use of the person(s) (“the intended recipient(s)”) to whom it is addressed.

It may contain information which is privileged, proprietary and/or confidential within the meaning of applicable law.

If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this message (including any attachments) is strictly prohibited.

If you have received this message in error, please contact the sender of this message as soon as possible.

The views or opinions expressed in this message are those of the author and may not necessarily be the views held by Maxima Holdings plc.
Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos, GL50 2JA. Registered in England. 5043538. VAT Number - 728778184
This email has been scanned by the MessageLabs Email Security System.
For more information please visit Email Security

4

Thanks for that, it worked!-----Original Message-----
From: Phillip Tan [mailto:phillip.tan@pacificarena.travel]
Sent: 14 July 2008 20:26
To: Richard Harold; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Question about Privileged and unprivaledged user

Hi Richard,

Use % as the search character in users and it will list all users both
privileged and unprivileged users.

Hope this helps.

Regards,
phillip.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Richard
Harold
Sent: Tue 15-Jul-08 03:05
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Question about Privileged and unprivaledged user

Hi Guys,

I had set a user in RT as a Privileged user, but then later changed him
to an unprivileged. I now can’t see him in the list of users. I want to
reverse this action by “let this user be granted rights” buy they just
do not appear.

The user is basically an external customer that we just need to give
basic ability of seeing open/closed tickets via a saved search.

There doesn’t appear to be an option to see unprivileged users at all
even though I am logged on as a super user.

Any help would be much appreciated.

_DISCLAIMER:

This message is intended only for the use of the person(s) (“the
intended recipient(s)”) to whom it is addressed.

It may contain information which is privileged, proprietary and/or
confidential within the meaning of applicable law.

If you are not the intended recipient, be advised that you have received
this email in error and that any use, dissemination, forwarding,
printing or copying of this message (including any attachments) is
strictly prohibited.

If you have received this message in error, please contact the sender of
this message as soon as possible.

The views or opinions expressed in this message are those of the author
and may not necessarily be the views held by Maxima Holdings plc.
Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos,
GL50 2JA. Registered in England. 5043538. VAT Number - 728778184
This email has been scanned by the MessageLabs Email Security System.
For more information please visit Email Security

This email has been scanned by the MessageLabs Email Security System.
For more information please visit Email Security

_DISCLAIMER:

This message is intended only for the use of the person(s) (“the intended recipient(s)”) to whom it is addressed.

It may contain information which is privileged, proprietary and/or confidential within the meaning of applicable law.

If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this message (including any attachments) is strictly prohibited.

If you have received this message in error, please contact the sender of this message as soon as possible.

The views or opinions expressed in this message are those of the author and may not necessarily be the views held by Maxima Holdings plc.
Maxima Holdings plc. Cotswold Court, Lansdown Road, Cheltenham, Glos, GL50 2JA. Registered in England. 5043538. VAT Number - 728778184
This email has been scanned by the MessageLabs Email Security System.
For more information please visit Email Security