Question about OnIncomingEmail

Hello,

I am using the OnIncomingEmail scrip condition because a lot of the time the
requestor calls in, so I create a call for them through the web interface.
My problem is that when I correspond with them through the web interface and
the respond to that correspondence they get an autoresponse from RT… This
is the auto response that I want to use only when a call is created via
email. Is their anyway to send the autoresponder only when a call is
created via email. Not every time an email is received?

Thanks,
Jamie
James L. Harrison
harrison@palisadesys.com
Technical Support Engineer
Palisade Systems
515.296.0701

James, this is what I did to the IncomingEmail insert script to solve this
problem (http://lists.fsck.com/pipermail/rt-users/2002-July/008995.html):

57,60c57,60
< Name => ‘OnIncomingEmail’,
< Description => ‘Matches when the transaction was
generated via Email’,
< ApplicableTransTypes => ‘Any’,
< Argument => ‘^Date, ^From’,

                  Name => 'OnIncomingEmailCreate',
                  Description =>  'Matches when the ticket was created

via Email’,> ApplicableTransTypes => ‘Create’,

                  Argument => '^Received, ^Date, ^From',

From: James L. Harrison [mailto:harrison@palisadesys.com]
Sent: Tuesday, September 17, 2002 8:54 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Question about OnIncomingEmail…

Hello,

I am using the OnIncomingEmail scrip condition because a lot of the time the
requestor calls in, so I create a call for them through the web interface.
My problem is that when I correspond with them through the web interface and
the respond to that correspondence they get an autoresponse from RT… This
is the auto response that I want to use only when a call is created via
email. Is their anyway to send the autoresponder only when a call is
created via email. Not every time an email is received?

Thanks,
Jamie
James L. Harrison
harrison@palisadesys.com
Technical Support Engineer
Palisade Systems
515.296.0701

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