Question about moving between queues

RT Users
1

Hi,

I can’t seem to figure out what I need to change to allow the viewing of what queue the ticket went to.

So when I changed the queue from General to Technical Projects, all It shows in the log for the user is “Queue changed from General to”

Thanks in advance!

Tom

2

in the log for the user is “Queue changed from General to”

That blank instead of Queue name probably means you have no rights to
see that queue, not even it’s printed name. use the root RT user to
check that queue, group rights and see.

Allen

3

Thomas.

Create a Custom Field named “Last Queue” and then write a scrip that
populates that CF with the current Queue before it is moved.

KennOn Thu, Jan 26, 2012 at 10:46 AM, Allen allen+rtlist@crystalfontz.comwrote:

in the log for the user is “Queue changed from General to”

That blank instead of Queue name probably means you have no rights to
see that queue, not even it’s printed name. use the root RT user to
check that queue, group rights and see.

Allen

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