Got a question with regards to sending out email via RT. We have been
using RT v 3.0.11 for while and just come across a problem where a new
ticket was created, but no email was sent out. After a bit of research,
we suspected the email subject line maybe too long and we have the
following error in the syslog.
Nov 16 14:52:19 s10 RT: error: couldn’t parse head; error near: ,
Nov 16 14:52:19 s10 RT: RT::Scrip=HASH(0xa2a7294): Couldn’t prepare Notify
Requestors, Ccs and AdminCcs (/opt/rt3/lib/RT/Scrip_Overlay.pm:346)
So just want to get this out to see if anyone know there is a maximum
number of characters we can have for the subject field.